ComplaintsforMr. Appliance of Madison

• Initial Complaint

  12/06/2021

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  10/29/21 Mr Appliance sent technician **** to my home to check my washer and dryer. I was told it would cost $89.00 by the call center. When **** was finished I found out he had not been able to fix either appliance and quoted me around $700.00 to repair. My washer and dryer are Whirlpool and about 4 yrs old. I did not sign an agreement for him to do the work. When I was paying him he told me the visit was $99.00 not $89.00. I said that was not what I had been told and he said their call center did not know what they were talking about. I refused to pay another $105.00 and he told me the company would put a lien on my home and I was interfering with his commission. I had to ask him to leave around three different times and he continued to threaten me about the lien. The next day I called the call center because that is the only number given out and asked for the owner. Was told ******* ***** and he wasn’t available so I asked for a return call on three different occasions with no return calls. I was later told the owner was ***** ***. I left message for him and he never contacted me. **** told me the washer gave a code of CS and would be about $300.00. I told the call center that my washer was giving the code FS. And meant clogged line. Don’t know why **** said CS. My dryer would be about $500.00 to repair. I have lost all faith with this company and their technician. I need this reported so others won’t be misled by this company. They are also misrepresenting themselves as a neighborly company as posted in their ad. I want this company to send me a letter stating they are not going to put a lien on my home and that I have paid them in full for their service.

• Initial Complaint

  11/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I called Mr. Appliance to come service my dishwasher, and my washing machine, both of which had stopped working withing a week of each other. The company sent the same technician (****) about a week apart for the service calls. In each case, the technician said parts needed to be order. After about three weeks, I called and was told that the parts were in and they would **** back out to install. The washing machine install went fine and it is working. However, no such luck with the dishwasher. After **** installed the new part, he advised me that I needed more parts, one being a wiring harness. He had not noticed on the first trip that the harness had melted whenever the main circuit board had burned up. He said he would have to check on the prices and call me back the next day to let me know if the wiring harness was still available and how much it would cost. He told me that if it could not be found, or if it was cost prohibitive, then he would come back and take the circuit board out and give me a full refund for that part. After not hearing from **** for about a week, I called and sent emails to company asking about the status. Finally, on Friday, November 20, 2021, I got an email reply from the company "Im sorry for the late response **** has been diagnosed with covid and I cant do anything until het get well." In addition to finding out that I had been possibly exposed to covid, I now had no idea when, or if, the unit would be repaired, in the face of the upcoming holiday season. (We've been without a dishwasher now for over 4 weeks). After considering this, we decided to just order a new dishwasher, which we did on Saturday. I notified the company that they needed to come retrieve the part and give me a credit on the bill. Their response was "understood." Thinking that I was saving the company time and effort, I took the part out myself. Now I am told that they will not give a refund. [please see attached emails]

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