ComplaintsforRick's Pro-Truck & Auto Accessories, Inc

• Initial Complaint

  09/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 31st 2023, my truck was taken to get airbags installed. Truck was dropped off around 730am. The air bags was installed, but had a busted air line and upon further investigation the wiring wasn’t correct alone with other things that the business (Ricks Pro Trucks) confirmed wasn’t correct. The truck was taken back the following day September 1st. And the issues was addressed accordingly and resolved. After the truck was brought home, the following Sunday September 3rd I was washing my truck upon noticing that the driver side door had been damaged on the bottom. There was bright yellow paint where the damage was. I took pictures and contacted Ricks pro truck, when the issue was discussed there systems was said to be down. Later that day they reached out by email and phone call, saying that the damage was already there when it was brought the first day. They did send still shot pictures of the truck in email claiming the damage was there, but would not send videos of the truck being lifted or lowered the first day to verify it wasn’t done in the lifting or lowering process. They said that per their lawyer that they couldn’t or wouldn’t send video clips of lifting or lowering process of my truck in their shop. They did tell me that I could come see the videos. I called and Informed them I was on my way to view the videos personally since clips couldn’t/ wouldn’t be sent. I immediately got a call back stating that the system was down again. I’ve asked for video clips and can’t get them then I attempt to come look their system is down. I did/ do have dash cam video and audio in my truck at the time, and the card was overlapped or deleted but it is being pulled back to try and recover the audio to see if sound evidence or talking confirms when the damage was done. The video evidence on my end will only show the front of the truck.

  

  Business response

  09/08/2023

  On september 1st 2023, ****** *****'s truck was returned to Ricks Pro Truck so we could correct the airbag installation, where we resolved the problem and the customer picked up the truck that afternoon.  On september 5th 2023 ****** ***** called and talked to *****(ricks pro truck employee) and said that we had damaged the driverside door at the bottom, ***** asked for photos in which the customer emailed so we could review them . At that time we told ****** ***** we had to review our video cameras to see if Ricks was to blame for the damage. At that time ****** the manager reviewed the videos on the 5th and 6th and did not find at any time ,that the door was open while the vehicle was being raised or lowered at anytime, therefore evidence did not show any damage being caused by our machines or employees while on the premises. At that time **** called his insurance agent to ask him a question about the issue but he never contacted his lawyer. ****** ***** contacted us on the 6th at that time he was told he could come by and review the videos, he was called back so we could let him know that the sonic wall on the computer system had failed so he would not make a trip out untill we could get the system back up , at that time he said we were stalling and that he was done and he would go through a third party to resolve the issue and he would not come in and review the videos for him self. Ricks Pro Trucks computers were down until september 9th 2023 at 4:00.

  Customer response

  09/08/2023

   

   Complaint: ********

  I am rejecting this response because:

  Until I get my Audio video recovered from my dash camera to review. To try and determine exact time frames of when my door was opened and closed during the time it was at Ricks Pro Trucks. Then I will be willing to have someone on my behalf come review the footage on their side if they will allow it. 

  Regards,

  ****** *****

  

  Business response

  10/10/2023

  OUR VIDEO SYSTEM ONLY HOLDS RECORDINGS FOR A PERIOD OF 30 DAYS , SO WE NO LONGER HAVE THE VIDEOS , BUT WE STILL STAND BY OUR RESPONSE THAT THE DOOR WAS NOT DAMAGED AT OUR STORE

  Customer response

  10/10/2023

   

   Complaint: ********

  I am rejecting this response because: Of course the business would wait til there is no longer evidence in their possession to reply to my previous email of asking if I sent a 3rd party person for review on my behalf. Such as lawyer or investigator, not just a random person. “Would they be able to view it on my behalf”. With that being treated and replied back at their convenience of any evidence that was there being lost now, goes to show they type of business that’s being ran and operated. This isn’t the same businesses it used to be for sure. My future business will never be through this company again. I hope the BBB takes in consideration of the time frame on the response to the email that the response was waited until the evidence was lost before it was a reply and puts that against the BBB report on their website. 

  Regards,

  ****** *****

  

  Business response

  10/11/2023

  FROM THE BEGINING WE OFFERED FOR THE CUSTOMER TO COME VIEW THE VIDEOS FOR HIM SELF AND HE DECLINED AT THAT TIME AND SAID HE WAS TURNING IT OVER TO BBB

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