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ComplaintsforThe Face & Body Center
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/27/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of transaction: 9/23/2021 Amount: 136.96 I have made several attempts to contact this business about a refund or another way of handling the situation. I purchased a product that cost me 136.96 and it caused an allergic reaction. They have not followed up, don't answer my calls, they are incredibly disrespectful and rude to me regarding my transaction, no call back, no return phone calls, they don't answer their business line, they offer me no solution to help me at all. I am tired of trying to reach out. The director was incredibly unhelpful and made me feel like there was nothing they can do to help me at all. When I purchased the product, I was not told it was a final sale and it did not state on the invoice that was sent to me beforehand that was sent to me beforehand to pay.Business response
10/28/2021
Please direct complaints regarding this company to the right individual. These can be checked with the secretary of states office to find the agent of record. You have sent a previous complaint, I responded through email and have not heard back.
***** *******
********************
**********
As to this individual: Refund policies are clear and posted throughout out website.
2. Refunds are not offered on opened or used products.
2. We have communicated with this individual multiple times and have all documentation of such. As she is out of state there is no way to evaluate her.
3. Customer stated in her communication that she had used this product many times. She was instructed that if she was now having a reaction, to call that manufacturer 800 help line and discuss with them as we could not speak to the changes. We are unaware if she has done this, but that would be her best option.
***** *******
Initial Complaint
09/09/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On May 11, 2021 I had a consultation with Dr. **** *******. I was interested in having the lower lid blepheroplasty performed. Dr. ******* advised me that I did NOT need the surgery & that I only needed fillers right above both cheekbones. He filled in the left and the right side above my cheekbones for $1200. He schedule me for a follow up appointment on July 13 . On June 13, I returned for a follow up appointment ,he told me that I needed more fillers right above the last fillers and beneath my eyes.... He also told me that he would give me another kind of fillers which was much fillers under my eyes that I looked as if I had been in a fight (even after a period of a months time). I immediately called back & complained. On July 13, he removed ALL the fillera because of how horrible the filler was & I was charged an additional $350. I was told later that i needed the blepheroplasty surgery. I am asking for a refund of $1650
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.