Business ProfileforEquity LifeStyle Properties, Inc.

I had a Thousand Trails camping pass. I gave written notice of cancellation before the expiration of the pass was to be renewed. I now receive calls from them stating that I owe money for the renewal. When I stated that I had a written notice of cancellation, they stated that they did not cancel because I had an outstanding balance. When I asked them where the balance came from, they claimed that our last stay with them, which was a two week stay, there was three days that we were not at our camper. They charged additional for these three days. I have disputed with them that we stayed there the entire two weeks and that just because they may not have seen us 3 out of 14 of those days, I will not be charged. They now claim I owe those charges along with late fees and the monthly membership fees because they will not cancel my membership and will continue to bill me monthly membership fees until I pay everything. I have tried making complains to corporate and to the park in which made these claims. I cannot get any assistance to handle this matter properly, much rather they just want our money that we do not rightfully owe them.