Customer ReviewsforViking Range, LLC

We bought an expensive Viking built-in wine cellar in 2018. It needed service primarily replacing the same broken plastic fan several times beginning the first year. Now that the warranty expired two years ago, the temperature alarm controller according to the authorized technician is broken. We are risking damaging our collection of wine. Viking says it no longer produce this “part” and despite our plea, is offering no solution. It is hard to accept Viking would just walk away from it’s responsibility of servicing it’s product that costed 5-figures just 5 years ago.

Ordered ********  outdoor built in grill in May 2022 and was installed mid August 2022. The product is not manufactured correctly as live wires are left exposed, which caused a 'Thermal event' on July 4th 2023. Why on earth would almost $9K outdoor grill not have all live wire fully encased? When I reached the company, I was told the instillation was incorrect as the installer had not installed the insulation jacket and the instruction are in the installation manual Why on earth Viking does not make its outdoor built in grill where in all live wires are fully encased and charge for it too? When I am spending almost $9 K for the built in grill, I do not mind spending a bit extra for the live wires to be totally encased. Now my outdoor grill is unusable.

I need a part for our trash compactor. When calling Viking they said the part will not be available. I asked to talk to a manager, they stated the manager will contact me vie eMail, NO CONTACT. The part is a Interlock Activator #028627-000. I am faced with a decision to replace a $1k appliance for a $4 part. Our kitchen has all Viking appliances. I can only say that getting parts has been a long-term issue for several of the appliances. My advice to anyone, DO NOT purchase Viking appliances. In our kitchen remodel going with all Viking appliances (6) is the one decision we truly regret.

I purchased a Viking range in the Spring of 2021 and it arrived September 2021. Since the arrival of the range and now a year later, it has had constant issues and still does not work correctly. So far I have had all 4 burners replaced, the front fascia, the grates, and now most recently the LED lights on the control knobs are no longer functioning as well as the oven temperature sensors/board have ceased working. The oven consistently overheats 25-50 degrees depending on the temperature setting. Further, the oven door does not close correctly as it appears the frame itself of the range has warped. I have had appliance technicians out multiple times through Viking's authorized repair and they have recommended this unit be replaced or refunded. Viking has not helped here. In the most recent attempt at servicing, the appliance technician went to remove the oven door so that he could fix the oven temperature sensor/boards, but found the door is physically stuck in place and cannot be removed. Like other reviewers steer clear of Viking and stick with any other brand.

I purchased a Series 3 electric range. A DISASTER!!! The literature does not tell you: there is no timer, no preheat light or buzzer, and nothing to tell you what temperature the oven has reached. You have to buy an external digital probe thermometer to know when you have reached your desired preheat temperature and it takes forever! Whatever temperature you set the knob to, you will not get to that temperature. The website does not give you all the info you need to know. Neither does the manual. I studied both before buying because I cannot see one in person in a 100 mile radius. I am located in Boca in Florida. Nowhere is it written that you will NOT have these normal features and that you will need a special thermometer and timer. There is NO transparency with this company. The cooktop has gaps where it meets the stainless and crumbs collect there; also, foggy spots appeared on the glass within the first use. Factory Service is pointless. They just say that's the way it is and you will get used to it. They even tried to order a replacement top and it was just as terrible. For over 6K they can't throw in a preheat light, timer, and temperature gauge? You have to guess! I am an experienced cook and this oven has ruined cooking for me. I have tried to contact ***** ***** the president of the company for one year now, and all I get is underlings giving me a line of crap. So ***** *****, if you are reading this, contact me so we can talk. I sent you a letter where I did a lot of work for you! I pointed out all the mistakes and ambiguities and omissions in your manual. I never heard from you as requested, just from ******** which was a most unsatisfying communication, waiting weeks at a time for a response. You owe it to me to give me a call. Do you care about your company? Call me! ***** ********