Customer ReviewsforBridal and Formal Boutique & House of Tux

*DO NOT RECOMMEND* My appointment was booked on the wrong Year. Also, I was told I would be able to order any dress in the shop when I made my appointment and that it would be here in time..Was told they sold capes and I could order one to match my dress if needed.When I got there, I was told I would only be able to pick out certain dresses because the others are “not in season”. So *******(sales girl) brought dresses to my dressing room that were on the sale rack.They were out of capes. Per *******-Since my wedding is in October 2021 there would be no time to order and have it here in time. So I ordered my own cape and tried it on with my dress when it came in. It did not look good. I panicked and called the dress shop. It took 5 days for the owner to call me back because “she was on vacation”There was nothing she could do.(of course I already knew I signed a contract that said no refunds or exchanges) She still did not try and help come up with a solution. She did not care. The tags were also cut out of the dress when I got home to try it on. The store owner did not believe me when I told her the tags were not in the dress. I needed the tags to try and resell the dress that was pushed on me to buy because there was “no time to order one”. I spent 2K on this dress. This is a very unprofessional dress shop with a rude owner who hung up in my face. I never leave reviews but I felt my story needed to be heard.Apparently the store owner cares about the money. Not a happy Bride.