ComplaintsforArender Films LLC
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Complaint Details
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Initial Complaint
05/25/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Paid Arender Films $2,500 on October 26th, 2021 (First half paid February 4th, 2021) for their Video Package III. They were to fulfill the contract we signed to produce a wedding video for a wedding that took place December 11th, 2021. I have yet to hear word from them at all about the status of our video. When returning to the contract we signed online on February 8th, 2021, it stated that it had been voided in June 2021.Business response
05/26/2022
We deeply regret our poor communication with this client. At the time of this message, the client has been contacted and the product has been digitally delivered to the client. Our contract signing software automatically voids contracts if they're not fully completed within 14 days of the first signature. Our contract requires the signature of two parties, and only one signed, thus voiding the contract. However, we were unaware that the contract was voided, and still had every intention of fulfilling the contract. We appeared on our service date and provided the contracted service, and have now digitally delivered the product to the client. Our contract does not state a time-frame in which to provide the product to the client, however, we understand the frustration of the client due to our poor communication after the service date.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.