Customer ReviewsforAmericas Best Concrete Coatings, LLC

This company has gone by 3 names Americas Best Concrete Coatings, Nations Best Concrete Coatings, INC & then sold in 2021 the name was going to be Classic Concrete Concepts (but and resold back to *** * *******). We called them to come out & give us an estimate on 8/22/21. At this time the original owners were still handling the business while transitioning the company over. The owner's wife came out to our house in a personal car no company logos or company shirt. We talked she showed us samples and took measurements. We liked it and wanted to be scheduled to have the work done. We asked how much it would be to schedule and proceed. First, she wanted half of the money up front which we weren't prepared for, then she says well we are having a special this week only that will take a couple hundred off the price. Still, we told her we didn't have the money, then she asked what we could pay so we could be on the schedule. I told her we could only pay $1,000 at the time. She agreed & then called her husband to check. We wrote a check for $1000 to the NEW company name Classic Concrete Concepts. She gave us a receipt copy and assured us that someone would call us with a date to start the job in 6-8 weeks due to back log (weather). During this time the company never contacted us. Neither the old owners or new. So my husband called to set up a date. They would never give us a date because they do not schedule customers at all & then reschedule due to weather they just have a list of names. After calling multiple times and never being scheduled we decided we did not want to us this company so I called and spoke to *** ******* the original owner who said he purchased the company back and was given a stack of files from which they were backed up and basically at lost with where to pick up and refused to refund us our money. Basically they take money with no promise or date of service and refuse to schedule. He does NOT care what so ever about how he is running his business.

I understand that when people wright reviews they are very upset are they are very happy, in Mrs. ******** case she obviously felt that we had done something wrong. Here are the facts: On several occasions we spoke to her or her husband about the weather delays. Her husband is a roofer and said that he himself had been delayed. As far as the deposit goes, we normally get 1/2 down that covers the cost of the product. I made an exception for the ********, they promised they would pay the balance of the deposit before we began which they never did. I personally came out of my pocket to pay the balance of the material cost so we would have the product in our warehouse when the job got scheduled. Upon their request we sent back the money that was due them.

Like I said we were never contacted by the company until my husband kept calling we paid them what they asked for upfront and NEVER received a date of service to even pay the rest of the amount. And we did not receive a full refund of the $1,000 we paid we were only refunded $79. We never could even pay the rest of the cost bc they never called us with a date of service. You literally have to have your name drawn for them to finally come out. The company NEVER contacted us we were the ones calling & the company kept telling us they would call us back & NEVER did!