ComplaintsforLittle Jackie's Towing
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/31/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
The company towed my vehicle. Not even over night and the bill is over $300. Thats is crazy and I would like a break down of suchBusiness response
09/16/2024
We need a little bit more info. When was it towed, what kind of vehicle and when was it picked up ?Initial Complaint
12/17/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My car was towed in less than 5 minutes upon arrival. Their business says they are open 24 hours which is a lie! I called over 60 times and no one has picked up! I waited outside the business for 3 hours no one was there or showed up but they towing peoples cars without even knowing how long they have been there!Business response
01/11/2024
The reason the customer was towed was that she had no pass for the complex. We tow per the realtors rules. If she has a legitimate complaint she needs to contact the realtor office.
The wrecker trucks do tow 24/7 but the office is closed after 5:00 PM and is closed Saturday and Sunday and she was not willing to pay the After Hour Call Out Fee.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.