ComplaintsforMiller's Small Engine Repair
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Complaint Details
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Initial Complaint
02/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my 2021 cub cadet in for it's first oil change (XX-XX-XXXX)and a battery the owner ****** said it would be at least 3-4 days, I called him back the next week and he talked as if he didn't know me and said they hadn't started on my cub cadet, I replied, I not rushing you but just calling to get an updated. On Yesterday' February 16, 2022 @ 8:59 a.m. the owner ****** called me and said that my cub cadet is ready and that the total bill is $800.00, I replied, "$800.00 for and oil change and a battery? ****** said he changed the spark plug and wires and that he noticed that the carburetor was rusty, (I replied, "rusty, how ? I keep my cub cadet in a closed in trailer )and that he took upon himself to change out the carburetor with a used one and that he saved me $200.00 on the used carburetor. I replied, " why didn't you call me before you changed out the carburetor, the only thing that I brought my cub cadet in for was an oil change and a battery, ****** replied, " I started to but it slipped my mind to call you", and also I noticed that the cub cadet was running sluggish and that the battery wasn't holding a charge after a few days and the $800.00 didn't include the battery which is $75.00, I replied, " My cub cadet was running fine when I brought it to you . He replied, he doesn't have time to talk with me and that I would need to bring $800.00 to get my cub cadet and that after 7 days a $10.00 storage free will be applied each day.Business response
04/27/2022
Consumer Response /* (3000, 10, 2022/03/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I stated earlier I only took my Cub Cadet in for it's first oil change and a battery, I didn't authorize nor did I agree to any other work been done. Business Response /* (4000, 12, 2022/03/23) */ see attached
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.