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ComplaintsforKevin and Wayne Poe Automotive Repair
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Complaint Details
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Initial Complaint
04/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I took my 1993 ***** truck to Kevin/Wayne *** auto shop to have them fix an electrical issue causing the battery to discharge - in March 2021. They have had possession of my truck for over 3 years (3 years and 1 month) and they have not returned it to me. I text them monthly (most of the time I get no response) and even go to their shop to talk to them, about once a quarter, and look at my truck to make sure it is in good condition. On my last visit in February 2024, since the truck has been parked outside, now the clear coat and paint are weathered and flaking off - they are supposed to fix that. NOTE: The truck when at my house was parked in a covered garage and had no paint or sun damage. I am very concerned that sitting for 3 years my truck is in a state of disrepair - they think I need a new fuel pump which I think its caused by sitting for 3 years and the gas has become thick and gummy. They are supposed to fix that, but we will see.From my last texts to them this morning, I finally got them to respond, they said the truck will be ready on May 3, 2024. I have heard this before that they would have my vehicle ready on a certain date and yet it is not.If you guys (BBB) cannot help, then I am forced to file a lawsuit with multiple charges against Kevin and Wayne *** and their auto shop. What other measures can I take? What state agencies are responsible for auto repair shops?If you need any other or additional information, please let me know.***********************Customer response
05/09/2024
I have settled my complaint with the business owner (Kevin/Wayne ***). They have finally completed the original work on my truck and fixed damages due to sitting in the sun for 3 years (repainted). They did not charge me for any work even though I offered to pay for the original problem I sent the truck to them for. I picked my truck up today and drove it home with no issues. So all is good, thank you for your help in getting this issue successfully resolved.
Is there a way to delete the original complaint or is it on record for ever?
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.