ComplaintsforImport Automotive Specialists
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Complaint Details
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Initial Complaint
08/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my 2007 BMW to G&S auto on 3/15/21 to get some things fixed that I chose like windows,radio navigation etc. My car was drove to the dealership by me and had no issues with running or safety . I had received a phone call stating that my vehicle was ready to be picked up only to get there pick it up and have to turn right back around due to my dashboard lighting up saying STOP DO NOT GO ANY FURTHER SEEK NEAREST BMW,So we took the car back the whole time the owner claimed that he was waiting on some kind of computer chip from Germany I called around the end of July to ask the current condition of my vehicle I was told 3 separate phone calls that he wasn't able to fix it reminding that my vehicle was running when I took it to him . He stated that it was able to be drove,it was running and that the ONLY THING he wasn't able to fix was the ABS light was illuminated he also stated that he sent it to BMW and they couldn't fix it either. I went with my best judgement because when I asked was it able to be drove home he stated yes and hung up in my face,so I took a truck and trailer and glad I did because when I got there not only did it not run the brand new battery also purchased from them and tires was messed up my car wouldn't do anything AT ALL he did not give me any kind of receipt when I picked it up on August,11,2022 he just told me to get off of his property. My vehicle is completely ruined nothing is working.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.