Business ProfileforTrustmark National Bank

I have been a loyal Trustmark customer for my mortgage for 18 years. Never late on one payment. In August 2022, my payment went from 1260 to 1466.69 bc of an overpayment to insurance. On my 1260 payment, I always paid 1460 every month for years by a bank check sent straight to them. Unbeknownst to me, this 6.69 cents was a problem even though I had close to 1000 in escrow sitting there . They withdrew 6.69 every month until Dec. Again, I never look at my statements, so when this very rude lady called me in December and was yelling at me and saying they were going to put me in collection and WAS HOLDING MY 1460 PAYMENT for 6.69 i was like can you have your manager call me?? 2 weeks later a manager did call me, I paid the difference and learned about this payment jump. I immediately went to Olive Branch Trustmark and was helped by a super nice woman who got on the phone and they figured out what happened. She asked and i asked would this affect my credit score they said no. She also got into my Bankplus account, helped me correct every payment until Sept 2023 when it would probably change again. Fast forward to June. A check.was sent from Bankplus for $1466.00. No .69. They held my check again, sent me 422 different letters about helping me with my mortgage, blah blah OVER SIXTY NINE CENTS. I went back to Trustmark, I had around 800 in overage in escrow but wouldn't pay .69 off the balance. A guy by the name of **** ******* called me talked about this .69, I was out of town for 8 more days at this point, o told him I'd go pay .69 (even though we had actually paid it in July from change that nice lady scrounged up) and I asked him if this would be on my credit report. He said no. But yall, BOTH OF THESE ARE ON MY CREDIT REPORT. I WANT THEM OFF. IVE PAID EVERY MONTH FOR 216 MONTHS and over $7.38 you've put late payments on my credit report you ought to be ASHAMED OF YOURSELF. THE AUDACITY!!