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ComplaintsforBacallao Granite & Marble LLC
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Complaint Details
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Initial Complaint
05/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
According to the business, regarding their product and installation, they “seal” their granite. First I was told to send pictures (within the 12 month warranty period they claim to offer); the Owner responded to my complaint: the granite countertops are chipping; pieces are breaking apart. When me and my husband inspected the granite further, there are A LOT of areas on the granite that was not sealed AT ALL. Hence, why the granite is chipped in many areas. The Owner (initially) seemed concerned; however-after sending all of the pictures to him, he responded : I can send someone out to inspect the Granite for $175. I guess he decided to charge me bc he RESPONDED to my email after the 1 year warranty. This place is awful. Their products are awful.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.