ComplaintsforIn Town Suites Extended Stay
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Complaint Details
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Initial Complaint
06/03/2024
- Complaint Type:
- Facilities Issues
- Status:
- Unanswered
There is no water!!! On 5/30/24 the water was CUT OFF!!! They gave no prior notices and posted no notes until AFTER guests started complaining. On the notices it gave no date or time when it would be back on! I made an complaint to corporate about it and then they went and taped over the notices with a date finally because I told them its illegal to post notices about water and no date or anything. So 5/31 water was not back on until night time! They ars not willing to give discounts or refunds!!! Today is 6/1/24 water in sink is on BUT No SHOWER OR BATHS! And all they keep saying is they don't know when asked! So two days no water no refund and today no showers and I have proof of those notices being posted and took pictures and have my emails to corporate. I will record them if need be because this is ridiculousCustomer response
06/04/2024
5/30/24 is when it started. No prior notice or proper notifications. Complained they said it will be fixed. Gave no date. They posted notices that evening stating it would be back on 5/31/24..
5/31/24 still no water! COULDNT flush toilets until that evening! 6/1/24 NO WATER AGAIN!!! Later that evening we had little water but no SHOWERS!! Have not had showers or hot water since 5/30/24. Paid by the week no refunds. They aren't willing to even compensate me for the gas/ubers/ costs I had to pay to go shower and purchase water. Staff is incompetent and all you hear is “I don't know”The weekend 6/1/24-6/3/24 was lied to multiple times that it would be fixed everyday and it was NOT! They do not care that people have not had hot water and are not able to bathe. They lack empathy in every way.
I am trying to submit this it keeps saying its too big! WHEN IM TRYING TO ADD VIDEOS AND DATES OF NO WATER!!! Please contact me for valid proof because I cannot attach successfully here
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.