Business ProfileforRitchey Automotive

I own a 2021Jaguar F Pace. On May 16,2023 I visited the Jaguar Retailer for my scheduled service. Prior to the visit I had been calling the retailer for months and finally spoke to a manager by the name of *** ****** who scheduled the service for my vehicle. Upon arrival to the business for my scheduled maintenance I was told that the service center was backed up and to come back after lunch per **** *******. Keep in mind I drove an hour and half for the service and no one checked me in upon my arrival. I waited hours for the service to be completed and was charged 325.00 for a service that was supposed to be free of charge since the retailer could not get me in for scheduled maintenance. The retailer is not trying to give me a refund because they are saying I am at fault for not getting the vehicle to them timely. Which in actuality they are at fault because they are the ones who scheduled the appointment outside of the timeframe. No one has returned phone calls and I have left countless messages. I checked with several other retailers who stated that I should not have been charged service and to request a refund. It is so sad when consumers are mistreated when trying to get matters resolved.