Business ProfileforABS Tax

SO BASCIALLY IVE BEEN FILLING MY TAXES WITH THIS COMPANY SINCE 2014. I HAVE WONDERED FOR YEARS WHY I HAVE NEVER RECIEVED MY STATE TAX REFUND. I FINALLY WAS ABOUT TO SPEAK TO A REPRESENTATIVE ABOUT MY STATE TAXES AND WAS INFORMED THAT THE ONLY STATE TAX RETURN THEY ACTUALLY RECIEVED FOR ME WAS DURING THE YEAR OF 2022 . WHICH I RECIEVED THE BEGINNING OF 2023 WHICH WAS CORRECT. THE FACT OF THE MATTER IS I HAVE BEEN FILLING WITH THIS COMPANY FOR ABOUT EIGHT YEARS AND AGREED TO HAVE MY STATE TAXES DONE THROUGH THIS OFFICE . THEY WERE NEVER FILED EACH YEAR BUT I WAS CHARGED AND FEE FOR THEM FILING MY STATE WHICH WERE OBVIOUSLY NEVER SUBMITTED.WHAT I WOULD LIKE IS A REFUND FOR EVERY YEAR I WAS CHARGED FOR A STATE RETURN THAT WAS NEVER PROCESSED TO BEGIN WITH.. I DID TRY TO REACH OUT TO CORPORATE BUT THERE ISNT A NUMBER LISTED NO WHERE ON THE WEB SO THIS WAS MY LAST OPTION BEFORE LEGAL ACTION IS TAKEN. I HAVE REACHED OUT TO THE OFFICE AS WELL AS THE OFFICE MANAGER ON MANY OCCASIONS MAKING PROMISES OF SUBMITTING THEM , IN WHICH THEY WERE NEVER DONE AT THIS POINT I JUST WANT ALL MY MONEY BK I WAS CHARGED FOR NON FILING OF MY STATE RETURNS . THE FEES HAVE CHANGED YEAR BY YEAR GOING UP OF COURSE SO IM NOT SURE EXACLTY WHAT IM OWED BUT I DO KNOW THEY OWE ME FOR ABOUT 7 YEARS. THIS IS FOR THE OFFICE IN WESTPOINT , MS I DID SELECT THIS STORE BUT IT SAYS LOUISVILLE FOR SOME REASON.