Business ProfileforPeak Wellness Labs LLC
Current Alerts For This Business
According to information in BBB files, this company has a pattern of complaints alleging delivery issues, customer service issues and refund issues. Specifically, complaints allege consumers purchase products on the company's website and once the product is ordered and paid for, a tracking number is provided. Consumers are reporting when following their order, they are noticing it is at the same location for weeks. Complaints further allege when consumers attempt to contact the business by phone or email to determine the status of their order, they are unable to speak with a live representative and are asked to keep tracking the order.
Many consumers requested refunds for their order that were never delivered; however, the company failed to honor those requests and are reporting their information cannot be found. It has disappeared from their system with no response from company at all.
On November 06, 2020, BBB sent a letter to the business with its concerns seeking their voluntary cooperation in eliminating the pattern of complaint.
Peak Wellness Lab, LLC failed to respond to BBB's request to voluntarily address the pattern of complaint. BBB monitored this company's efforts to eliminate the pattern of complaint; however, complaints continue to contain similar allegations. BBB advises caution when deciding whether or not to conduct business with Peak Wellness Lab based on the concerns outlined above.
Additional business information
According to information in BBB files, this company has a pattern of complaint alleging delivery issues, customer service issues and refund issues. Specifically, complaints allege consumers purchase product on the company's website. Complaints indicate once the product is ordered and paid for, a tracking number is provided. Consumers are reporting when following their order from tracking information; the package is remaining in the same location. Complaints further allege when consumers attempt to contact the business by phone or email to determine the status of their order, they are unable to speak with a live representative and are asked to keep tracking the order.
Many consumers requested refunds for their order that were never delivered; however, the company failed to honor those requests and consumers are reporting their information cannot be found. All order and tracking information has disappeared from their system with no response from the company at all.
Peak Wellness Lab, LLC failed to respond to BBB's request to voluntarily address the pattern of complaint. " BBB monitored this company's efforts to eliminate the pattern of complaint; however, complaints continue to contain similar allegations. BBB advises caution when deciding whether or not to conduct business with Peak Wellness Lab based on the concerns outlined above.
At-a-glance
Business Details
- Location of This Business
- PO Box 2930, Madison, MS 39130-2930
- BBB File Opened:
- 9/23/2020
- Years in Business:
- 4
- Business Started:
- 3/19/2020
- Business Incorporated:
- 3/19/2020
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Blake Gleason, President
- Contact Information
Principal
- Mr. Blake Gleason, President
Customer Contact
- Mr. Blake Gleason, President
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintCustomer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Wendy P
01/16/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.