ComplaintsforPinestraw America
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/11/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I contracted with this business to put fresh pinestraw in my flower beds. The job was quoted to me for $610 using 30 rolls of pinestraw. The company was to notify me prior to coming out and doing the work. On March 12, 2024 they showed up unannounced and I see a man walking around my backyard, I asked if I could help him and discovered he did not know how to speak English. The only way I discovered who he was is he was wearing a Pinestraw cap. I called and spoke to the salesperson who quoted the job and he said he was sorry he had dropped the ball but assured me they had been sent pictures and new where to place the straw. The first place the crew started to put down straw was not where straw was to go and I had to use my phone to translate where it was supposed to be placed.I then received a bill for almost $700 and I contacted the company and asked they correct this as I was quoted $610.00 for 30 rolls and only 25 were used and billed for. I then received an email the bill was 2 days past due on March 14'th. I again reached out and was told the owner *************************** would call me tomorrow. When it did not happen I reached out again and let them know I was happy to pay them if they would correct their invoice. **************** finally emailed me on June 10'th to let me know my bill was ********************************************** he was sending it to collections and putting a lien on my property. I am paying the bill which I think is unfair for me but obviously **************** has no communication or people skills.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.