ComplaintsforEcom Success Academy

• Initial Complaint

  10/04/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Subject: Request for Assistance with Unwanted SMS List Removal Dear BBB Team, I am writing to you in the hope of receiving assistance with an issue I have tried to resolve directly with an organization but without success. My name is [Your Name], and I reside in Italy. I subscribed to an online webinar organized by the company [Company Name] based in the United States. During the webinar, I realized that the content was prerecorded and not live as advertised. I attempted to communicate politely with [Company Name], requesting removal from their SMS list, but I did not receive a satisfactory response. I have written to them multiple times via email and also attempted to contact them through their Facebook profile, with no adequate response. What adds to my concern is the disrespectful behavior I encountered when I raised the issue on their Facebook page. Please find below the exchange between me and Mr. ****** ********, one of the company’s representatives: [Include the Facebook exchange here, if possible] My main issue is that I continue to receive promotional SMS messages from [Company Name] despite requesting removal from their list. I cannot send an SMS with the word “STOP” due to my mobile plan in Italy, and this is causing me inconvenience. I request your assistance in addressing this situation appropriately and resolving the problem. I have attempted to resolve it directly with [Company Name], but so far, I have not been successful. Please consider my request and help me in resolving this matter. Thank you for your attention and assistance. Sincerely, **** ******

  Customer response

  10/04/2023

  Hello. Actually there is nothing else to add to my complaint. I do not asking refund. The only charge was 1$ to can partecipate to the webinar. I do not asking the refund! I’m asking for remove my personal mobile number from their database and to not contact me again. There was a their behavior and attitude I did not appreciate during the webinar, so I decided to stop to follow them. I unsubscribed correctly from their mailing list and this point is ok. But their still have my personal number where they contacting me, in automatic way to follow their webinar and this is weekly and it’s annoying to receive unwanted SMS. Now, again, I contacted them for almost 3 months to deactivate my number from thei SMS list, but they aren’t responding anywhere, email, Facebook, instagram. 

  Business response

  10/06/2023

  Ms. *******, 

  
  The company has removed Ms. ******'s contact information and will not communicate with her again.  This should satisfy Ms. ******'s concerns.  

  
  Thank you,

  
  ****

   

   

  Customer response

  10/07/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  I really appreciate your intervention in the matter.
  

  Regards,

  **** ******

   

• Initial Complaint

  10/06/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased this program on June 30th 2021. It promises a lot and doesn't deliver any of it. It promises that you can learn how to build a successful drop shipping shopify store and the training is very vague. There are a lot to actually being successful at this that they don't have training courses for. They promise a lot of help through their customer service and facebook and Instagram pages. It seems to me in the several times I contacted customer service there is only person working in customer service and they can only help so far. I was told that they should only be helping if there are general questions, I should go to their facebook page. 18.9K members and when I ask a question or make a comment I get told my attitude sucks. The webinars are never about how to better your Shopify store, how to get more traffic to your shopify store, etc. The program is a total joke. I want to be refunded the entire amount.

  Business response

  10/11/2021

  Thank you for allowing me to respond to Ms. *****’s complaint.  In July of this year, Ms. ***** purchased a $37.00 digital course entitled E-Com Quickstart.  The course basically gave information on how to market on Shopify and Facebook.  In addition to the E-Com Quickstart she also purchased a Shopify Plugin for $97.00 per month and an Elite Membership upgrade for $397.00. 
  
  Ms. ***** has had continual access to the service since she purchased.  The last time she accessed her account was August 7, 2021.  The following is a detailed response to Ms. *****’s allegations:   
  
  1.    Training.  The training provides everything promised plus much more (unlimited support access);
  
  2.    Support.  The company provides more than just answer “general questions.”   Trainers from the company went beyond the call of duty not only training her on the services purchased but also assisting her to set up her Shopify store, something not included in her purchase.   This is far beyond the scope of what support is required to do for a $37.00 product. 
  
  3.    Responding to Questions:  The company responded to every support ticket submitted by Ms. *****.  One response thread was over 79 messages long.    It was evident that Ms. ***** was not watching the videos and is solely relying on support staff for a $37 product to do a lot of the basic work for them.
  
  4.    Positive Reviews:  For being upset with the service, she ironically gave her trainers all good reviews. 
  
  5.    Facebook, Etc.  The company cannot control what other people in the community Facebook group do or say.   The staff would never tell someone they have a bad attitude.  However, if they are in the Facebook group which has 18,900 people, and other users within the group feel like she has been negative and voiced it, that is not our fault.  And honestly, it speaks to Ms. *****’s behavior if other members in the community also have voiced the negativity about her. 
  
  6.    Shopify: The webinars are absolutely about Shopify.  Why else would the company assist her in setting up a Shopify account.  The statement makes no sense.  The company hosts multiple webinars on Shopify on a weekly basis.
  
  7.    Failure to Use the Service.  Ms. *****, even though the company clearly instructed her, she has never logged in the free members area containing recordings of over 4 years of our free webinar trainings, all containing Shopify information. 
  
  8.    Refund Period.  If client was unhappy, she had 30 days to request a refund.  She failed to do so. 
  
  
  In conclusion, the company provided Ms. ***** with the service she requested.  Her one bad rating to the company’s representatives doesn’t match up with the polite support they provided.  Even the zip file requests were responded to in a polite and timely manner. 
  At this point, the company will not issue a refund as she is out of her 30-day window for refund.  The company, however, will terminate the Shopify Plugin, and terminate Ms. ***** as a client. 

  Customer response

  10/12/2021

   

   Complaint: ********

  I am rejecting this response because:

  First of all, 30 days is not enough time to tell if something is going to work, especially when the customer service rep told me that when I signed up it was a slow period and people were not shopping very much, and that things would pick up in October and towards the end of the year.  The fact that I had to constantly contact customer service speaks to the lack of knowledge that the training provided.  I watched the videos over and over.  If I had no knowledge of other things involving setting up the Shopify store or Facebook ads, it’s because it wasn’t in the extremely limited training.  In fact if you read those 79 emails in the email chain, you will see where I stated that I didn’t know things and they were not in the training.  You are the one who sets the price points for your training,  You advertise that you can set up a successful Shopify store with your $37 product.  I’m proof to say that’s not true.  As far as the Facebook commentators, the woman who commented those rude things was shown as an administrator of the Facebook page.  If she is an administrator of the page, doesn’t that mean she is an employee and works for you?  Your resolution to the problem is the worst.  So you’re saying that not only will you NOT refund my money, but now you are going to take my access away?  I did log into the site and watch previous training courses, if I didn’t how would I know about the three trainings you did about Halloween coming up that I added Halloween items to my store and didn’t make a sale?  How would I know that the last several were about creating a subscription program for your Shopify store?  I just signed up to watch the one scheduled for today about the holidays coming up.  The problem is that you advertise that by buying your programs, some are as high priced as $5,000, that you can build a Shopify store making millions of dollars.  In order to make millions of dollars, if that’s even possible, you have to spend more and more buying more products that you offer, even though your advertising states you can do just the same spending only $37.  Read the Facebook comments.  See how unhelpful that is.  Your customer service stopped answering my emails.  Who am I supposed to ask questions to?  You advertise that when we pay for these programs we have unlimited resources to help us.  That’s simply untrue.  What you advertise you aren’t actually doing.

  Regards,

  ****** *****

  Business response

  10/21/2021

  Thank you for allowing me to respond to Ms. *****'s rejection.  As a point of correction, a community volunteer to help manage the group from spam is not an "administrator" or an "employee."  Rather, that person is an unpaid volunteer from the community.  None of the company's programs promise millions of dollars in sales. Ms. *****'s statement to the contrary is untrue, and a simple evaluation of the landing page will show that there are never promises of rates of returns or a promise of making "millions." 

  
  Furthermore, the company is not  removing the students access from the programs.  The company would never do that.  There is not any point to remove access.   Ms. ***** can continue to have access.  But outside of the refund period, the company is not issuing a refund.  The company provided services beyond the scope of the contract and does not believe that a refund is warranted at this time.       

  
  Ms. ***** used the company's services, its support, and accessed its training created for educational purposes.
  
  Again, customer gave a good rating to support. Only now is she claiming to have inferior support, when she rated support high on each of her surveys.  
  
  Lastly, the company does not compel clients to purchase additional products when they attend its webinars.  The webinars are free trainings.  The company will recommend from time-to-time certain tools that may be beneficial to the clients.  Some of these are company tools and others are not.  Any additional purchase, however, is completely optional. 

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩