ComplaintsforQueen City Insulation Co., Inc.
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Complaint Details
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Initial Complaint
01/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Queen City Insulation installed loose fill insulation in our attic by cutting holes in the roof on 7/6/2020. Immediately following rain, the roof started leaking in all rooms where the holes had been cut. They returned numerous times trying to “fix” the areas by properly sealing around the vents they had cut in the roof. We would have to wait each time for a rain to see if they leaked again. Finally, they thought they had fixed the problem and hired painters to re-paint the ceilings. One room still had the leak stains showing and we tried to get them to send the painters out again but they would not respond. We thought the leaks were finally repaired but two rooms started leaking again. All this occurred during the pandemic and we trusted them when they said they would ensure it was fixed, no matter how long it took. My husband finally got tired of dealing with it all and borrowed the money to have the entire roof replaced. The existing roof was only three years old. I feel they should at least pay a portion of the roof repair since it was their work that caused all the leaks in the first place.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.