ComplaintsforPeavey Electronics Corp

• Initial Complaint

  02/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ordered a brand new Peavey Invective MH 3/1/21 almost two years ago from a dealer. Contacted Peavey 4/4/21 due to hum issue with amplifier. Sent Peavey a video of issue per their request and was told it was ‘forwarded’ on 5/18/21. I boxed the amp back up waiting to send it for inspection/repair. Peavey never responded. Recently pulled the amp back out as I forgot all about it and the issue. Was reacquainted with the issue. Then I researched this hum issue extensively. I even posted a video in a facebook Invective group asking if others had this issue or if this was the way the amps are. 2 people who have this amp said theirs do not hum like this. I changed tubes to all new tubes. No change in hum. Used different cords, cables, power outlets etc. Hum still present. Contacted Peavey again 2/15/23 for help. I only received one email back on 2/15/23 asking ‘where are you located’. I responded on 2/15/23 with where I am located and gave a video clip of the issue. Then I made a proper video of the issue. Sent that too. Then I remembered I had done this all before nearly two years ago. I forwarded that old email to the ‘contact’ at Peavey. Still haven’t received an email back. I called Peavey on 2/22/23 and I asked if the person I was emailing was available. It went to voicemail. I called back to speak with someone else and I kept automatically getting transferred to the voicemail. My 2 year warranty for repair of manufacturer defects is up March 1st 2023. I don’t want this defect swept under the rug if they are trying to wait out warranty responsibility. I have been more than patient. This is not user error or a defect/issue I caused. All I want is my amp fixed, repaired or replaced per their warranty. Thank you

  Business response

  03/06/2023

  Customer has been contacted and has shipped his amp to us for reveiew and repair if needed.

  Customer response

  03/06/2023

   

   Complaint: 19455799

  I am rejecting this response because:

  The email I received states they will fix it under warranty. See attached.  Their response here mentions nothing of that. Although it is appreciated they responded, their response is vague. I would like to leave this open until successful completion of warranty repair. If thats not an option then if this repair obligation under warranty goes sideways I will have to come back  
  

  Thank You
  ******* ****

• Initial Complaint

  03/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I sent amp modules into peavey to get repaired on January 7th 2022. I've have called dozens of times left voicemails and sent emails I have only actually talked to someone twice the first time I called was to actually send them in said usually get them and send them out in the same week.... so I went ahead and sent them in.. the second time was about 2 weeks ago and he told he that they were either about to be worked on or they are on the bench being worked on... I've tried to call almost everyday and multiply times a day to see the progress on the amps... they are for our kids room at our church and now we are going without them for almost 2 months. the guy I talked to is named ***** *******... im not blaming him but they have horrible customer service and I really just need answers...

  Business response

  03/04/2022

  The customer was misinformed if he was told the turnaround time on repairs would be the same week.  Generally we try to maintain a 2 week turnaround for warranty repairs and I do not believe this customer had modules that were under a current warranty.  1 of our 3 techs was out from mid January to mid February after a surgery, which further put us behind.  Currently we are running 6 weeks to receive and repair items sent to us for repair.  The customer's components have been taken to a bench for repair and will be sent back next week. 

  Customer response

  03/04/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But if I don’t receive them next week that’s a whole other story… I think the other problem is that they Would never answer my phone calls return my voicemails return my emails that’s just bad customer service. So hopefully they will get them to me next week thank you for your help

  Regards,

  *** ******

   

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