ComplaintsforMagnolia Transfers

• Initial Complaint

  01/29/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I ordered $40 worth of products from them 12/10/2023 and they never processed or shipped the order. I reached out to them and they agreed to refund me however they never have refunded me therefore they just flat out stole my money!

• Initial Complaint

  12/08/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Nov 7 placed order and after 1 week of no update I requested cancellation and advised that I would be refunded. 1 month & 1 day later still no refund but their email received to all customers closing early for holiday season due to family emergency until ****! They are obviously a rip off and feel they are closing early to spend money they stole from myself and others!

• Initial Complaint

  11/02/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  9/14 - order placed with a 5-7 business day turn around time.9/28 - order status updated to printing9/29 - first support ticket created with no response 10/2 - second support ticket created; response was as below in screen shot 10/4 - order status updated stated it was shipping but the label was only created and never scanned with an update of movement until 10/7 10/10 - partial order delivered, missing entire custom gang sheet.10/18 - owner finally responded stating a refund will be sent for the custom gang sheet AND she would still print it and have it sent out 10/28 - I asked for a tracking number and receipt for refund; no response.11/2 - I asked for a tracking number and receipt for refund; no response.

• Initial Complaint

  10/10/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Date of transaction: 09/09/2023 Item purchased: 3- 22x72 gang sheets Amount paid: $127.77 Order arrived: 09/26/23 Order didnt have the correct quantity, messaged their support on 9/27/23. Stated they reprinted my entire order and shipped it out on 10/04/23. We communicated back and forth on text off and on at all hours because their communication was spotty and asked for tracking information and *** location that they claimed had my package. Contacted *** company and they stated a label was created but they did not have possession of my package. I messaged this information back to Magnolia Transfers support with my concerns, and they were very hostile and at this point I finally requested a refund for my purchase rather than a remake of my order, they were unwilling and stated I could return or deny the package when it is delivered to my address and I told them that I cant return or deny something that was never sent as they claimed. They proceeded to block my number from contacting them without any resolution to this issue with my order. This left me without the money spent and without the items I paid for.

• Initial Complaint

  05/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I, too, ordered DTF transfers from ******* *******/Magnolia Transfers and never received the product or a refund. In addition, she refuses to answer emails and phone calls and has blocked me on social media platforms. After not one but TWO assurances that my order was in production, it's been a month and I never saw my order and had to file a dispute with my CC bank to get my money back. I have spoken with her local sheriff's department and discussed wire fraud charges. She was pleasant enough with her emails until I called her on her lies and then she showed her true colors. She is nothing but a petty thief.

• Initial Complaint

  05/18/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I ordered product from this company. They posted that they would be conducting a scheduled business closure. I inquired as to whether my shipment would be delayed because if this. The owner then responded saying I was unreasonable and not welcome to do business with them any longer. She said she would be canceling my orders and giving me a full refund that day. It has been more than 10 days and I have yet to receive my money back. They will not return any correspondence. Their company policy states that when they deny service, they will cancel all orders and provide a full refund. I am very disappointed with their business practices and would like the refund I was promised by the owner.

  Business response

  05/19/2023

  Customer ordered on May 5th.  On May 8th, she messaged concerned about our scheduled closure for the week.  She was informed that the turnaround time was 5 to 10 business days and that the closure would not cause a delay for her order.  She commented back that she knew the turnaround time but it seemed like very little work was being done and that she assumed we would keep a "skeleton crew" on board to keep the orders processing.  This was on business day #2.
  
  Due to the hostility in her messages, she was then informed that it was apparent we were not the company for her and that her order would be canceled and a full refund would be issued.  She messaged back the following:
  
  "I did not mean to offend you with my comment when someone sees closed they assume no one is working or a skeleton crew would be working during your closure. which i assumed skeleton crew. honestly, so please don't take it that way. I understand your TAT that is not my complaint In fact i didn't have one at all. I was only asking for clarification i know your business runs 5 days a week. I also know day 1 wouldn't have been until yesterday. I've have ordered from you previously a few times and have been very happy with your products. I was not being rude and i'm sorry you took it that way. I get it everyone needs a break."

  We closed on May 9th as scheduled and did not open until Tuesday May 16th.

  The customer messaged us at 6:16pm CST on Thursday May 18th asking about her refund.  The automated response when a customer messages states to please allow 48 hours for a response.  Approximately 6 hours later, we received this BBB complaint.

  We have since reached out to the customer via email, message and text to inform her that the refund was indeed processed, however it is up to the payment processor and her bank on when the funds will appear.

   

  Customer response

  05/19/2023

   

   Complaint: ********

  I am rejecting this response because: this woman is a LIAR. please view her hostile responses including this email which she sent at 1 am  which is the only response I have received in the last 10 days! Regardless I'm not the only one and there are MANY MANY PEOPLE who they have done this to.

  Regards,

  ****** ******

• Initial Complaint

  04/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  3/6 an order was placed with Magnolia Transfers, upon placing an order I realized there was a mistake with the original uploaded file and immediately reached out to the company with the correct file. It was confirmed on 3/6 about an hour after my order was placed that the new file was received and the changes were made. This order was to use for an event on 3/25. Magnolia states on their website that their turn around time for custom orders is 7-10 business days. So well in advance of the event I needed it for. 3/6 it was confirmed my order was received, review and preparing to print. 3/10 I received communication that my printing was complete on my order. 3/13 I emailed to inquire about ETA on the shipping of this order as I had received no communication from the previous email. No response. 3/15 I finally received an email stating my order was ready to ship but no tracking order. 3/16 I emailed to inquire about a tracking number as I had still not received one, I received a response I was told I should receive a tracking number overnight. 3/17 I emailed to let them know I still had not received a tracking number and did not receive any response until 3/20 3/20 I received an email stating the assistant of this company printed the wrong sheet and the wrong amount of sheets and that my order would be expedited to be reprinted. It was then stated they had one incorrect sheet printed that they could send with the main order following if that would be enough time. I immediately responded on 3/20 asking for the second time to speak with someone verbally (to no avail) stating that I needed at least one by 3/25 and the remainder of the order by 3/28 I then asked if the "expedited order" would be processed an to me in time before I left for said event. And I asked for a response within that day so that I could make other arrangements if they couldn't make this happen. 3/20 evening I asked for an update with no response. 3/21 I asked to speak with someone again (to no avail) 3/21 at the end of the day I received a response saying they could reprint but it wouldn't be done until Friday 3/24 and that they couldn't guarantee it would be to me by Monday. on 3/21 U asked for a refund and received an email that it would be processed that day. 3/24 I emailed to confirm the refund had been processed and asked for a confirmation number - no response. 3/28 I emailed again asking for confirmation of the refund as one still had not been received. 3/28 I finally received an email stating it had been processed and they would send over the confirmation (never got it). 4/1 - I emailed again to state that no confirmation had been received and that no refund had been received - no answer. 4/4 - I emailed again restating the previous. 4/5 - I finally received a response stating they would escalate this to the owners so they could see it was not addressed and on their end they saw a gift card had been processed (never received and thats not what was originally requested and confirmed was processed.) 4/5 I emailed to ask if we were able to get this rectified I was then sent an email saying they were reissuing a gift card which I had already said I did not want due to their error and then outlined the same as above in detail. I was then met with a barrage of emails stating I could reorder my order my original order (which serves no purpose now) or use the gift card.

• Initial Complaint

  10/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I purchased transfers on September 06, 2022. I have reached out to them several times. I received one email explaining they were working hard to get through some personal and business issues. The next email was a group email explaining they are shutting down their business on this sid3 but keeping open their corporate accounts. They gave some refunds but still making thousands of deliveries. I have not received any deliveries or refunds. They do not answer emails and have no numbers to call for status. I have a small purchase amount but the items I needed were for a reason and items were expected by the end of September. This is unsatisfactory. They created a shipping label so I know they have the order. I am wondering if this business is a scam. I am going to order the items elsewhere and just want a refund.

• Initial Complaint

  10/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I placed several orders, some in August, September and October and have not received the items. On 2 I was able to get some of my money back through en route. On September 27th I received a tracking number for a package but it never shown in transit. This happened to several customers of Magnolia Transfers. When myself and other customers complained to the owner she would not respond, She shut down her website and said she is closing her business.I have sent several emails with no response. With her website being closed down I can not order reprints or cancel the order. She stated if the customers have not received their packages by last Friday to send her a message and she will reprint and send within 1 to 3 business days. I tried to request reprints, she will not respond to my emails. I either want reprints on order # 10053403 or want my full refund. On order #******** I want the $30 that enroute did not refund me that was the taxes and shipping for my order. I should not have to pay taxes and shipping on a order that was not shipped. The owner said it was a problem with usps, but most of my orders are shipped with ups. On order # ********, I want it shipped out this week or canceled with full refund.

  Business response

  10/11/2022

  Route has issued a full refund for the order that was covered.  If a claim is filed with Route, they handled the process completely using the terms agreed to by the customer when they selected Route coverage.

   

  The other orders have been refunded fully.

• Initial Complaint

  07/01/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I made a purchase on May 24th,2022 with Magnolia Transfers for some custom Direct To Film transfers. She promised me via email on multiple occasions that she would make sure I received the transfers in time for the family reunion I was making them for. I did not receive them for the family reunion and I have the emails where I was promised to get them and emails regarding a refund which I have not received yet.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩