2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Audrey T
5 stars06/06/2024
Advanced Heating and Air Conditioning installed a unit at my home and I have been very pleased with the unit! Please reach out to them if you need anything. They will also be my go to Heating and Air Company!Review from Richard
1 star04/29/2024
i had to pay $2250+ for a home warranty covered AC repair, because the home warranty company (First American Home Warranty) instructed Advanced Heating and Air, New Albany ,MS to charge a "fat rate" for freon and "modifications". The modifications consisted of a freon line dryer and compressor contactor (relay) which were about $100 worth f parts. The technician installed 4.5 pounds of Freon after replacing the A-coil in the inside AC unit. Several Heating / AC companies were contacted to check the cost of Freon. The HIGHEST was $90 a pound. The A-coil/installations was "covered by warranty. So what should have been about $600 ($405 for Freon , $100 worth of parts and maybe $100 for installation cost me $2250+ .
Advanced Heating & Air Conditioning Response
06/06/2024
Hey Mr. *******, Your review seems more toward First American Home Warranty here than our company. First American charges Flat Rates for any work that is done- Labor, Freon, Modifications, etc. Per your contract with First American (not Advanced Heating and Air) it covers only a small portion of freon and No modification Coverage. Depending on the level of your contract with First American determines coverage, which is your out-of-pocket expense. After looking at your Work Order, the out-of-pocket amount that First American provided was approved by you prior to coming out to your home to repair your Heating and Air System. No Concerns were expressed at any time to us or First American until months later. Please call your First American Home Warranty for any questions or concerns that you may have, as we are just the company that is contracted through First American and must abide by their individual contract terms and agreements.
Customer Response
06/07/2024
They stated that no coverage for "modifications" was included. I have been n contact with ***** ********* of First American Home Warranty. She stated that they do NOT require a flat rate charge for modifications and that the requirement is to charge fair market value for any additional "modifications". It is NOT fair market value to charge $2257.70 for 4.5 pounds of Freon , a Freon line dryer and a compressor contactor (relay). They also stated that no concerns were expressed which is not true. When the lady called to tell me the cost and repair date, I expressed my concern that I was being overcharged. I also spoke to ******* in billing and expressed my concerns at why I was being charged so much. In addition, I did not wait "months" to contact anyone. I sent an email to the company on 4/23/24 expressing my concerns. I got no response. I also sent the Better Business Bureau complaint on 4/30/24. I also expressed concerns to First American when I cancelled my home warranty account. I did not get a response from that. I have also discovered after talking again with ******* in billing at Advanced, as well as ***** ********* at First American that Advanced heating and Air is the one that gets that money. I hope you can get this resolved because again, this is totally unfair. Thanks for your time. *******
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