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Find a Location

Tidal Wave Auto Spa/Car Wash has 1 locations, listed below.

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    Business ProfileforTidal Wave Auto Spa/Car Wash

    Car Wash Equipment

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2910 Bienville Blvd, Ocean Springs, MS 39564-4303
    BBB File Opened:
    5/22/2024
    Business Management
    • Mr. Scott Blackstock
    Contact Information

    Principal

    • Mr. Scott Blackstock

    Customer Contact

    • Mr. Scott Blackstock
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/22/2024

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I went to tidal wave Auto spa / car wash about 3 weeks ago and I wanted to get just one car wash and I mentioned to the guy that was helping me that $12 for one single wash was kind of expensive. So he says to me that I can either pay the $12 and get one wash or I can be in the club and pay the $12 and get unlimited watches for a month. So like anyone else would have done I said well yeah I'll do that. I got the little sticker on my window that I had free washes for the month but didn't really end up using it I think I used it twice maybe. Then today I get a $25.65 charge on my card from tidal wave car wash. I had no idea this was going to be a recurring charge every month I had no idea I was signing up to pay something every month I just thought this was a month thing and then it would be over with. The man assisting me never once mentioned that hey you know this is going to come off your card every month. I called customer service and told her you know I had no idea this is what I was signing up for I was just told it was $12 for the month and I would have to get unlimited washes and she says well basically I had to cancel 7 days in advance and that they cannot issue me a refund. She says they sent me a text when I signed up saying that I would be charged every month for the club membership and I told her no I didn't want that I wanted to cancel the subscription I didn't even know I was doing that I had no idea I was being signed up for something that was going to be charging me every month. I can't afford $30 every month just for a car wash I don't go that often so not something that is a necessity to me right now I'm a single mother of two children and I struggle with money already as it is, let alone for me to be adding some unnecessary charge monthly on my account that I cannot afford. They were not helpful when I called, I asked for a manager to speak with and she told me they did not have any for me to speak with and that they would not issue me a refund.

    Customer Reviews

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