ComplaintsforHQ OffRoad
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an order, Order number ******, April 22, 2024, the seller stated the item was not in stock and initiated a refund on May 13, 2024, see attached document, but the refund was never put back on my card or the charge was never reversed. Its still showing on my credit card statement. From the reviews of this company it appears they scam consumers on a regular basis so I have no choice to file this complaint.Business response
06/17/2024
I advised the customer that if they have not received the refund to please contact their card holder and dispute the charge and do a backcharge I have refunded the order on my website as seen on the pictures provided by the customer.Customer response
06/17/2024
The credit card dispute was initiated May 28, it is still pending and are reaching out to the merchant.
May 28, 2024 message from credit card:
Thank you for your recent card transaction dispute inquiry on your Platinum Rewards ending **** 6392.
Our Card Disputes Team is reviewing the posted transaction and information you provided. We may need to reach out to you if additional information or clarification is needed.
If your transaction dispute is forwarded to the merchant or service provider, they have 30 days to review and reply.
We appreciate your patience during this period.
Regards,
Cardmember Services
Card Dispute OperationsInitial Complaint
04/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Transaction on 3-27-24, posted on my credit card on 3-29-24. Amount: $49.25 Order# ****** Jeep Wrangler JKU transaxle shifter knob. HQ Offroad never sent item purchased. They do not answer their phone number, they do not answer their website messages and they do not answer their e-mails. No way for me to resolve this dispute. Their ad for business is on the internet as HQ Offroad. It comes up on offroad accessories and parts searches. I just want my money back.Customer response
04/06/2024
Dear Sirs,
**** ******** from HQ Off-road e-mailed me and said he would be refunding my order first thing in the morning.
Only problem is that I filed a report with my credit card company and they will be sending me a new credit card, It will have a new number so I don’t know if he will be able to return the charge to my credit card account.
Business response
04/08/2024
I contacted the customer Saturday night informing them that the part purchased was no longer available in an aluminum finish that they are now being produced in black. ****** informed me that if it was not shipped overnight that he wouldn't be satisfied so I refunded the order first thing this morning 4/8/24.Customer response
04/09/2024
Dear sirs,
Yes ******* ******** from HQ Off-road did finally get back to me only after I wrote a complaint with the Better Business Bureau.He did offer me a different part but was real short with me and did not tell me how much more that part was going to be which I found out from the company that sells them are 20 dollars more? And I have waited so long for this part and wasted so much time dealing with this company that I felt I should get it overnight. But just like I thought, he would not try to satisfy me and just make it easier on himself to just return my money which is fine with me. He should have done that when I first ordered it and I wouldn’t be going though this hassle.
I haven’t seen anything of a return on my credit card as of yet and it might be some time before I do. I will never buy anything from this company ever again. I should have read the reviews from this company before I did business with them, you will see that other people have had the same problems with them as I did.
Customer response
04/19/2024
I have been refunded my money from HQ Off-road back to my account which is the least effort from this company to satisfy all the time lost dealing with this issue. This will be the best I get from this company for all of my time lost and yes the complaint is closed.
Thank you BBB of Mississippi, without your help I would not of been able to at least get my money back.Thank you,
****** *******
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.