ComplaintsforMaster Lawn

• Initial Complaint

  07/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Master Lawn performed fertilizing and aerating service to my lawn June 12 and 13th. By the evening of the 13th rust spots were all over my concrete. After waiting to see if they would get better I called Master Lawn on June 22nd and talked to *****. I sent her pictures of the spots and she told me a manager would be reaching out. After no one reached out I contacted ***** again on July 6th and she reassured me someone would reach out. After not being contacted again I reached out to ***** on July 19th and did not get a response from her.

  Business response

  07/26/2023

  *****, we apologize about the mishap on our end. Our service manager will be out this week to take a look at the spots and communicate a game plan on the best course of action going forward.

• Initial Complaint

  02/28/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I had Green king for a couple of years. The weed stuff was ok. One day, they asked if I wanted a special service that was a few hundred dollars (I can't remember what it'scalled). Initially, I agreed, but I canceled later because it was super expensive. They still came anyway. I thought it was a regular spray until I heard a big machine in my back yard. They told me what they were doing and I told them I asked for them not to come and I thought they were doing the regular service. Next thing I knew, I was being charged hundreds of dollars. I kept telling the folks in the office the story, but all of a sudden, they cant find the recording. After months of this, I talked to the owner and he told me not to worry about it. Now, the folks in the office are telling me that he would never reach out to a customer and that they gave me an opportunity to pay. I have no reason to lie. They are sending it to collections.

  Business response

  04/04/2023

  On 06/23/2022 at 11:12AM - the customer signed up for the aeration service with our sales representative.
  On 07/08/2022 at 10:44AM- our customer service representative left a voicemail stating that we would be out to perform the aeration service on July 11th, and she would need to flag irrigation systems if she had any installed. The message also stated that she would need to contact us to cancel or reschedule.
  On 07/11/2022 at 1:55PM- our technicians arrived to perform the aeration, they contacted our office to let us know that she stood outside and watched them perform the service, and when they brought her the invoice after completing the service, she stated that she actually didn't want it any longer. 
  We don't have any recordings of her cancelling because we don't have any record of her calling in to our office between June 1st, 2022 and July 20th, 2022 (after aeration was completed) as seen in attachment. 
  She was told on 6 different occasions via phone and sent 4 different statements via mail indicating that she owes for the service still before her account was turned over to collections due to unsuccessful attempt to collect on our part.

   

   

  Thanks,
  Green King 

   

• Initial Complaint

  04/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Service was not performed as claimed, yet I was still charged. When I told them the service was not performed and I was not going to pay for something I never received, they placed my account with collections.

  Business response

  05/02/2022

  Business Response /* (1000, 5, 2022/04/14) */ Two services were completed on this property. L1 on 3/22/2021. Mr. called in about still having issues with weeds on the property on 4/21/2021- we scheduled a service call to treat the weeds (our policy is 3 consecutive applications to get the yard under control before issuing a free service call). We then came out on 5/7 to preform L2 on the property. Mr went to Facebook on us not killing the weeds and sending his account to collections on 7/28/2021. Our office manager called and LM about removing Facebook post and we will credit one application charge and Mr. could pay for the other application charge. Total balance owed was $92.00. $46.00 was written off- Mr. still owes for one service $46.00.

• Initial Complaint

  12/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They keep harassing me claiming that I owe them for services that they provided, They sprayed my yard without my permission. I explained to them when I first contacted them that I wanted them to give me a call a day early before they sprayed my yard to get a affirmation from me. this worked out fine from the beginning. But my job called me out of town. They sprayed my yard then called me to let me know that they had sprayed it. I said NO! I did not want it sprayed because I know their policy is to hang a flyer on me doorknob to let me know the lawn had been sprayed. I did not want the flyer hanging on my door while I am away. It is advertising to the criminal element in Memphis that I am not there. Encouraging a break in. I called the guy that sprayed my yard and told him to go back and take the flyer off of my door. Told him that if he did that, I will pay for the services that I did not authorize. He said he wasn't going back over there. So here I am stucked with finding someone to get this flyer off of my door. My house has been broken into three times while I am out of town. That is why I did not want Green King spraying my yard while I am out of town. They put flyer on my door advertising that I am out of town. They keep calling and sending me invoices claiming that I owe them. I didn't authorize them to spray my lawn. I want them to stop calling me and sending me collection invoices in the mail

  Business response

  02/15/2022

  Business Response /* (1000, 7, 2022/01/28) */ All customers are informed when they sign up for services that they have the option to be called the day before a treatment so they can unlock gates, keep pets off the lawn, remove leaves, etc. The customers are also asked if they have any special notes (Don't leave invoice, leave sign in the backyard, call on the way, etc.) to let us know ahead of time so we can add them to their tech notes. Mr. received an automated call at 4:41PM the day before his service letting him know he was scheduled tomorrow for a treatment. A voicemail was left stating that we were coming out tomorrow. The tech treated the lawn and left him a courteous text that he took care of the lawn. By the time the customer responded back the technician was in another section of town. If the customer didn't want the invoice or anything left on the door then he should have alerted our office and we would have made a specific note to his account. We always leave either an invoice or doorhanger for the customer letting the know what we did or didn't do that day. This is common practice in our industry and a requirement by the state of TN. The customer did tell our technician in September NOT to treat the lawn & cancel his services. Which we did that day. The office tried to reach out to customer that day about his balance of $35 from the last visit. He never responded out to our office by phone but did return his mailed paper statement with a message on the envelop to 'STOP sending these.' We have made the decision to 'write-off' the $35 as a good gesture to the customer.

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