Business ProfileforTake 5 Oil Change

4/23/23 11:51am- went for oil change, was told I needed a cabin air ************* located behind my glove box, I got that and oil change 4/29/23 6pm: traveling I-55 N, I heard a loud noise & burn smell, pulled over, my ******** checked the tires & looked around my truck didn't see anything so I looked underneath, there was my skid ********************* hanging down to the ground, I got back in my truck & googled those parts, it said the skid panel has to be removed for oil change, I called Take 5 & asked for the manager, spoke with him who apologized & said it was their fault & told me to bring it in, I said I could in the morning, for me to drive home, my mom took her phone charging cord to tie the skid panel upward & manually pushed the undercarriage into another part, I didn't have my original screws/bolts on either part 4/30/23 arrived 9:20am (they open @ 10): the guy asked what did I need, I explained my ************** call with a manager on yesterday, he said pull in bay 2, I had to explain to 3 different guys & one guy says how they keep forgetting to put the skid panels back up, ****** asks do we have another one, the guy says nah I'm talking about this one, I was there about 30 minutes, the guy says you're all done, I said I need to get out & see if its repaired correctly, he says no you can't get ************** but I promise you it's not going anywhere, so I listened to him & left, hours late I decided to check it out & behold they used zip ties everywhere a s**** or bolt was missing, I called up there & asked for the manager, his name was ******** advised me to contact him a couple of weeks before my next oil change so he can the ************** in for my vehicle.5/3: turned AC on & noise comes from glove box area No one offered their apologies, discount, policy information, nothing. I've called corporate office number listed online & no answer, so I looked up the reviews & wished I had before ever going.Total cost paid: $123.81