Business ProfileforBelk Ford Mercury Toyota, Inc.

I started having issues with this business in 9/13/21 when I brought my vehicle in to have a purge valve replaced. While they replaced the purge, they also completed a tune-up and induction service. and replaced my spark plugs. After the "repair", my vehicle began smelling like exhaust/gas in the cabin. I was concerned and brought it back 3 months later in December of 21. They looked it over, replaced my cabin filter added Frigifresh, and told me that it was a smell that would go away, charged me $140 for what they replaced, and did not tell me they were doing any work or replacing anything. I felt defeated and like I was being brushed aside and gave up. The car continued to have issues and smelled like exhaust in the cabin while running. February of 2023, I decided to give it another shot and brought it back. They worked on my car and called me to come get it and did not charge me. I asked for a copy of the work they did. This is the Picking Ticket that I have uploaded. This document shows the second purge valve replacement they performed. The ticket notes that they spent 7 hours replacing the valve cover gasket and resealing it. I brought it in once more for a CV axle replacement in October of 2023. They also replaced the radiator air purge hose and replaced my valve cover gasket due to an oil leak once more. 3 months later I started my car up, heard a loud BANG, and then it sounded awful. Had to pay for it to be towed to the dealership once more for this 2/1/24. They called me back Friday 2/2 and said that the sound I heard was a spark plug that blew out of the cylinder and banging on the hood. They advised there was no engine damage, but they wanted to complete another full tune-up and replace the ignition coil and that they did not know who replaced the spark plugs. They are the only place to work on my car or replace the plugs. Called me today to say the engine is too damaged and needs to be replaced for 11k.