ComplaintsforCannon Motors, LLC

• Initial Complaint

  08/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought a car from them under warranty, the salesman quit the day after. We confronted them to fix vibration issues and a clicking noise and the issue of it not cranking right. Needless to say they lied to us about correcting the issue. Now the short warranty is up, I’ve replaced 3 tires with knots, the rotors are warped and the clicking is a bad axle I have to fix. Plus it still don’t crank every key turn. It’s a 2018 Toyota Highlander

  Business response

  08/29/2024

   

  The customer actually sent the complaint in on the wrong store. We called him the day the complaint came in a couple of weeks ago and he bought the car at the Nissan store in Pascagoula and he was supposed to withdraw the complaint. Gordon the GM at Nissan called him the same day and told him he would fix the issues with the car and the car is at the Nissan store now being repaired and the customer is in a loaner car.

  
  Let me know if you need anything else.

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 14th,2023 I purchased a 2019 Mercedes Benz from Cannon Motors in Greenwood, Ms. four days after purchase the car started to make a loud funny noise i called my sales person and asked did she put gas in the car because the car was delivered and i thought it may have been bad gas, but turns out the car has a lot of electrical issues that have still not been resolved, the car has been to 4 different dealership since purchased and is currently at the Mercedes Benz dealership in Tuscaloosa Alabama, The general manager at Cannon (Mr. ********) agreed to pay for the cost of repairs and told me that the dealership was waiting for a wire harness so they could make the repairs. Because it was taking so long to repair the vehicle i took it upon myself to call the dealership and the repair manager told me they were not waiting on a part they are waiting on payment for the work that was already done, that have the wire harness in stock but the dealership( cannon) was trying to see if the warranty would pay for it first. they have not kept their word in saying they will pay for the repairs instead they are doing everything they can to prevent from paying.

  Business response

  07/23/2024

   

  We have authorized repairs at ******** ** **********.  Mercedes does not have the part to repair the vehicle and the part is only available from Mercedes.   Mercedes has ordered the part but I'm unable to do anything further until they complete the wiring repair.
  
  In the meantime, we have given our customer a vehicle to drive and we've offered to trade back for the vehicle.
  
  ***** *******
  General Manager
  
  69900 Hwy 82 West
  Greenwood, MS  38930
  
  

• Initial Complaint

  03/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I would like to report an incident involving the general manager at ***************************. I believe that they have misappropriated my gap insurance check in the amount of $600, which was intended for my previous vehicle. This action is unprofessional and constitutes as scamming in my opinion. I was not aware that they had applied the funds to a new vehicle until I went to cancel two policies and only received one check back.After purchasing a SENTRA, I was informed by GM that I would need to make an additional $700 payment in order to receive a Nissan rouge. This requirement came as a surprise, as I had already put down $3,000 at the time of purchase. However, no mention was made about my GAP coverage being applied. Despite my requests for assistance and my entitled funds to be mailed to me, the dealership refused to help or provide any further support. Additionally, it is concerning that during this transaction, the dealer was seen using my 2018 ***** for personal use during lunch. This behavior is unacceptable and reflects poorly on the dealership's professionalism.

  Business response

  03/22/2024

   

  ********************* did purchase a 2023 Nissan Sentra from Cannon Nissan of Jackson, and she did return less than a month later to trade in the Sentra to buy a Rogue from the dealership.  At the time of purchase of Sentra,********************* put $3000 as stated by her, and she did purchase GAP on the Sentra.  In order to put together a deal when she purchased the Rogue we required that $1250 down.  She put down $700 at the time of sale of the Rogue the other $550 came down from her Gap Policy cancellation.  She had purchased Gap for $600 dollars on the Sentra, and there is a $50 cancellation fee.  ********************* signed a cancellation form, and she also signed multiple other forms stating she was putting down $1250.  We do not owe ********************* the money she is claiming that we owe her. 

• Initial Complaint

  09/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Aug 31, 2023, I went to Cannon Nissan in Jackson, Ms to get my AC serviced on my 2015 Nissan Altima because the AC was blowing hot air instead of cold air. Nissan Service Advisor, ******, told me I needed compressor. After this service was completed, the AC worked fine. I paid $1399.22 for this service. Two days later, my AC cool air went out again. I called Nissan Service Department again and told them what happened. They told me to bring it back. I attempted to bring the car in for service Sept 2, 2023, but the technician was OFF. Sept 4, 2023, Nissan was closed for Labor Day. Therefore, I returned it the next day on Sept 5, 2023. After dropping the vehicle off, later that day I received a call from the Service Advisor stating I need a new IPDM. In addition, another compressor would be covered under warranty. I asked him why didn’t they tell me I needed that the first time. He said they had to ween out the first possible solution and if that didn’t work then this computer service to my car would. He ensured me a “specialist” was going to resolve it. I placed my trust in Nissan and the information that was giving me. When I picked up my vehicle on Sept 9, 2023, the AC was working and I paid for the second service which was $697.26. Twelve days later while traveling in Dallas, TX, the AC went out again. The car belongs to my daughter ****** which now lives in Dallas, TX. Now I am beyond upset because I trusted Nissan to make full repairs to my AC issue because supposedly they are the experts on repairing their own vehicles. Also, I have paid a total of $2,096.48 for unresolved repairs. I’m requesting a FULL refund because the issue could not be resolved at Cannon Nissan in Jackson, Ms after the second attempt. I wasted my time and money. How would they feel if they ordered a $250 meal and even after the second attempt to correct in the meal it was still not right. It is not fair to me. I am asking to repair the car in a Dallas, Tx location or Refund me my money.

  Business response

  10/02/2023

  The service manager, ***** *****, reached a resolution to her problem.  She is supposed to take the vehicle to a dealership in Dallas, have it checked for any problems related to her complaint. At that point, have the dealership in Dallas call Mr. ***** to discuss and resolve the problem.

  Customer response

  10/02/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ******* ********

   

• Initial Complaint

  06/24/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On February 27,2018 I bought a 2014 Buick enclave from cannon motors in Oxford Mississippi. At that time I was sold a life insurance policy on the car for $1,824.59 plus interest.The agent at the car filled the policy out electronically, so I didn't read the policy before signing it. I paid my car off a year early, April 2023. So I was due a refund. I was told that I needed to come to the car lot to fill out the paperwork. After about a month I called Versant life insurance to see if they got the paperwork . They told me that they had and that they had mailed the refund to cannon motors. But after reading the policy I realized that the agent had checked the incorrect answer on the policy making me eligible for a policy that I didn't qualify for so if something would have happened to me it wouldn't have paid. I told him that I was on disability and not working, and on the policy where it asked if I had diabetes, high blood pressure, heart disease or a mental disorder, I told him that I suffer from all them, but he marked no for the answer. Those things would automatically disqualified me for the policy. And it stated in the policy that if at anytime it was discovered that I wasn't qualified for the policy that the entire premium would be credited back to my account. I have discussed this matter with cannon motors and the insurance company but I haven't had any results.

  Business response

  07/11/2023

  Ms. ******** purchased a decreasing life policy from Cannon Motors, effective 2/27/2018. She requested cancelation of the policy on 5/16/2023 because she paid off her vehicle early. The dealership calculated her cancelation refund as $36.49 based upon a 4/14/23 cancelation date using the Rule of 78ths method. She claims she should have received a refund based upon a Pro Rata calculation ($255.44).
  
  Pursuant to Miss. Code. Ann. § 83-53-17, “Each individual [credit life] policy … shall provide that in the event of termination of the insurance prior to the scheduled maturity date of the indebtedness, any refund of an amount paid by the debtor for insurance shall be paid or credited promptly by the insurer to the person entitled thereto … The formula to be used in computing the premium refund shall be the “sum of the digits” formula with respect to decreasing term credit life insurance and credit disability insurance, and the “pro rata” formula with respect to level term credit life insurance.” (Emphasis added). Ms. ********’s refund was appropriately calculated under the law.
  
  Additionally, Ms. ******** contends the agent incorrectly answered questions regarding her health condition. She states in her complaint to MID that the agent marked “No” regarding whether she had diabetes, high blood pressure, etc. when, in fact, she has all of these conditions. She argues had she died no benefit would have been payable. Her latter argument is irrelevant. She didn’t die. More importantly, Ms. ******** signed the application. She makes no contention to the contrary. The application states, “Your signature below means that you agree that: 1. I/We have read or have had read to me/us this application and these answers are complete and true to the best of my/our knowledge...”
  
  Furthermore, Ms. ******** either marked herself, or had the agent mark, “Yes” to the third question regarding whether she had received treatment in the past two years for any “mental condition.” She or the agent then wrote in “anxiety or depression.” It’s clear the agent and Ms. ******** engaged in a discussion regarding these matters and that she affirmed, by her signature, the accuracy of the answers.

  Customer response

  07/27/2023

  Yes I did engage in a conversation with the agent that is why I know he knew that I had those illness, and as far as me signing, I signed because I thought he had marked the answer I told him to mark., So I signed when he asked me to sign. That's my fault I shouldn't have signed before reading it for myself. Please ask them to send whatever refund is due because I haven't received the $36.49 . Thanks you for your assistance.

  Customer response

  08/05/2023

   

   Complaint: ********

  I am rejecting this response because:   They are not telling me truth about what happened.

  Regards,

  ****** ********

• Initial Complaint

  04/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Ford truck for ******* **** left with service dept December 2022 for a torque converter issue covered by warranty. Multiple phone calls made to service dept for resolution. Originally, was told they were waiting on a part. Phone calls never returned. Had to go to dealership to speak with someone. Received notification 4/19/23 that the truck was finally repaired. Picked up on 4/20. It would not start because the battery was dead (during the 4 months of the service dept keeping the truck, they failed to keep the battery charged). The truck was jumped and cranked, brought home 25 miles away from dealership. Once parked and turned off, the truck would not crank again. Placed on a charger at home and the truck still would not crank. $100 was paid as the warranty deductible requires. The service was poor and communication almost non-existent unless we (family) vigorously pursued. Now the truck still will not crank. We have no way of returning it to the dealership unless it is towed which i am certain would be our expense.

  Business response

  04/27/2023

   

   As far as we know, we already got the truck back and redelivered it to the customer, whose name is **** ****. ***** spoke to him yesterday, and we're under the impression everything is okay now. If they're simply asking for the vehicle to be fixed then I believe we've done that. If there are remaining issues then we'd ask **** **** to reach out to us and let us know. 
  
  Let me know if you need any additional information on this. 
  

  Customer response

  04/27/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ***** ****

   

• Initial Complaint

  04/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had my car "repaired" by the Pascagoula shop in May. And ever since I've had nothing but problems. My car was brought in multiple times to fix stuff they didn't do correctly. They ignored my concerns about other problems. Then my car breaks down the other day and another dealership tells me that they left out two important bolts! They won't return that dealerships calls nor my calls for them to fix or replace my car.

  Business response

  04/10/2023

  This vehicle was here first in May and had to have a new motor. It has been back in the shop a couple of times since then. Last here in September. She says it broke down a few days ago and she took it to Astro. There were no calls that we can see from them. ***** did call her yesterday but did not get an answer. He did speak to her this morning and got a name of someone at Astro and he called them. We will pick it up from Astro and bring back here to diagnose. ***** is letting her know to call them to release it. We will pick it up Monday. I will follow up with this and give any updates.
  
  Thanks,
  ***
  
  
  
  *** Daughdrill
  Cannon Ford Lincoln Nissan of Pascagoula
  O. 228-762-2641
  [email protected]

   

    

• Initial Complaint

  03/31/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Bought a new Bronco from Cannon in Pascagoula on 03/23/2023. Five days later, on 03/28, with less than 350 miles on it, I noticed a noise coming from the rear of the vehicle. On the very next morning (03/29) I drove from my house in Mobile, AL to the dealership in order to have it checked out. While in route, around exit 10 on I-10 westbound, the entire rear left wheel sheared off while I was going down the interstate. I proceeded to have it towed to the dealership and was told by the sales manager that not only were they not going to do anything about it and my insurance would have to cover it but that that they couldn't even issue me a loaner vehicle. On the following day (03/30), I was contacted by the general manager and told that Ford would repair it under warranty. This is still not acceptable, as there is no way for me to know whether the vehicle has frame damage from smashing to the interstate and careening across 3 lanes of traffic or whether any of the safety features were damaged in ways that aren't detectable. There is also the obvious degradation of price that the vehicle will experience after the incident which is either the result of poor assembly by Ford or a failure to properly do final inspection by the dealership. It is very fortunate that no one, including myself, were injured or killed in this ordeal. I wonder if this were the vehicle of those in charge at Cannon or at Ford would they feel comfortable driving their families around in a pieced back together vehicle after a failure like this. The right and just thing to do in this situation is to either provide a new vehicle as replacement or issue me a full refund for not only the vehicle but for all other costs incurred by me.

  Business response

  04/05/2023

  We have come to an amicable resolution with Mr. ********* instead of making him go through Ford. He is happy and we should finish by Thursday. 

   

  Thank you.

   

  *** **********

   

    

• Initial Complaint

  03/20/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I bought a car from Cannons in Calhoun City, 2 days after I got it the engine light came on, I was told I couldn't return the car. I haven't pd the first payment and it's in the shop with a broke tie rod end that almost wrecked me. This is the 4th time this month its sit in the shop. Why do I have to accept this car that I've been trying to return since 2 days after I drove it off the lot

  Business response

  04/14/2023

   

  ? We had the car back in the shop on 3/21. We looked at it and could not  find any issues with the car. The only code it read on the computer was a evap code.  She declined the work and had her son  pick up the car from  service department on 3/21.

  We asked her in a text message to come and ride with our technician to see if we could duplicate the problem.  She refused to come drive the car with a technician and sent  her son to pick it up. We have done everything to make her happy and cannot find any issues with the car. 
  

  Johnny Kakales 
  Sales manager 
  Cannon motors of MS
  Calhoun city, MS

• Initial Complaint

  08/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle in 2018 at the Blytheville Location that has since been closed. I never got a title and have yet to get a title. No one will return my phone calls and nothing is being done about it at all. I need this fixed now! I have all the information on when and where the vehicle was purchased as well as the penalties that Arkansas dept of motor vehicle is sending.

  Business response

  09/15/2022

   Mr Watkins needs to go to the local Department of Motor Vehicle and register his vehicle and they will help him get a title.

  Customer response

  09/16/2022

   

   Complaint: ********

  I am rejecting this response because: The fees that are associated with it due to your company. The Arkansas department can’t get me a title I have already been In contact. This is due to your companies mess up so your company needs to get this fixed  I was told to submit a vin verification and it would be taken care of now no one will get this done! I want this resolved! 

  Regards,

  ***** *******

  Business response

  09/22/2022

  The customer failed to handle this with in the time frame of the State law so there is nothing the company can do.

  Customer response

  09/22/2022

   

   Complaint: ********

  I am rejecting this response because: I have all documentation that states that your company would take care of all this  but that is okay I’ll just hire a lawyer. This is ridiculous that this was all of y’all’s fault due to y’all selling me a vehicle you didn’t have a title to! This was suppose to be taken care of by you! I had 15 temp tags which was illegal from your company from what I was told.

  Regards,

  ***** *******

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