ComplaintsforTrustCare Express Medical Clinics
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/08/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
To preface this complaint, I must admit that I regularly visit TrustCare located in Brandon, MS for health-related needs. I have never been subject to a substandard experience in the past; however, today (6/8/2023) proved to be different. I arrived at the clinic for a drug test that is required for new employment I am seeking. After checking in, I waited in the waiting room for over an hour. During that time span, I watched person after person get called from the waiting room to the back when these individuals arrived at the clinic well after me. After patiently waiting, the urge to urinate became unbearable. I informed the receptionist that I would have to come back because I could not hold it (urine) any longer. In my opinion, she went above and beyond her typical duties and offered me two cups of water since I had just used the restroom. After nearly 30 minutes passed since I drank the two cups of water, I witnessed yet another patient – who got to the clinic after me – get called to the back. At this point, I became so enraged I left. I am taking the time to write this complaint to inform your business that the algorithm used to decipher which patient is treated next is deeply flawed. To the best of my knowledge, this is a walk-in clinic and patients are treated based on their time of arrival. It is infuriating to watch a total of four (4) patients who arrived after me get treatment and leave the clinic when I am present simply to urinate in a cup. I understand having to wait at a walk-in clinic, but forcing me to hold urine, wait, and witness other patients arrive after me, check-in, and then get called to the back is erroneous and unacceptable.Initial Complaint
12/30/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
12/29 I went to Trustcare in Ridgeland , MS because I was running fever, coughing and achey. They charged me $185 for a covid test (which was neg). They asked my pharmacy and never called in an prescriptions. I can not get them in the phone. They don’t have anyway to leave a message They won’t respond to emails. I did not go there to best tested, I went there for relief, a shot, antibiotics… something -anything. How can they operate a clinic this way? How can youBusiness response
01/20/2022
We will be glad to issue a refund to this patient. With patient care being at an all time high dealing with recent surge in COVID numbers, our staff have been working very hard to ensure we meet the needs of all our patients. The pandemic has caused us to fall short sometimes and for that we offer our deepest apologies as that is not our intent. As a courtesy, a refund will be issuing a to this patient.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.