ComplaintsforIntegrated Medical and Wellness Clinic
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Complaint Details
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Initial Complaint
08/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Not honest about charges!! I asked about every charge to expect because the hormone pellets is something I have to do for health reasons. I have to have continued treatment so it is important to know the expenses coming and to shop around.I went in for the free consultation since they couldn’t tell me on the phone the charges. After the consultation, they told me I could have in house lab done so my insurance wouldn’t be charged and it would be a flat rate for the labs and would be $292. That sounded great because I had paid $350 in the past for the Biote. I choose to move forward. When I checked out at the desk, they then show me a contract that I would need to make two more payments of $191. That would be a total of $674! I was completely caught off guard but I was told $292! However, I had already done the labs so even if I went somewhere else, I would have to have more labs and be charged again plus I would have to wait even longer. They apologized for not being more upfront about the cost but that it would cover more labs that I would need in 6 weeks and my follow up appointment. I was literally in tears because I medically need the pellets but hated to spend that much money for something on myself. I go back in for my required follow up labs after 6 weeks. A month later I receive a bill for $250! I call and was told I shouldn’t have been charged that and they will look into it. I called back multiple times because they never called me but I kept getting bills. I was told they were going to try to get the bill sent to them to take care of it. I told them how important it was for it not to go to collection because I am currently in the hospital with my 10 year old who was diagnosed with leukemia and are expecting a lot of bills.Sure enough, I get a bill from collections because they never took care of it OR called me to tell me they couldn’t. I called and was told i could just set up a payment plan if I couldn’t pay all of it right now.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.