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ComplaintsforWireless Wizard
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I dropped off my laptop on Friday. The issue was my laptop failed to connect to the internet otherwise my laptop was working. I was called on Saturday to come pick it up because Wireless Wizard did not deal with Windows 7. There was no charge. I asked questions when I picked up my laptop and I was specifically told that they could not fix windows 7. I went home and opened up my laptop. I was not prepared for my entire computer to be wiped out and gone. I called back and the front desk advised me to bring it back in Monday. I was also told by the front when I called that the same issue I was reporting now was the same problem they had in fixing it. Now this does not line up with what I was told originally. I was told they did not operate on windows 7. The story changed when I complained. What I believe happened is when they tried to fix my computer they damaged it more and failed to admit this on the front end. After being lied to I do not feel safe bringing my computer back in to this business.Business response
02/20/2024
Customer and Business has come to a satisfactory agreement
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1260 E County Line Rd Ste A
Ridgeland, MS 39157-1927
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.