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ComplaintsforSam's Town Hotel & Gambling Hall
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/01/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I went into this establishment and sat down at a slot machine and put a 100 dollar bill in. The machine started error messages and said to contact attendant. AFTER 20 MINUTES THEY CAME OVER and after a bit of fiddling and entering codes they processed to tell me I had not put in anything. They refuse to show the video and say its does not show me putting in the money. They refused anything further to the situation .Customer response
03/01/2023
After waiting well over an hour they dismissed me. They said I could return in the morning to speak with management. When I arrived the following day they had security guy talk to me falsely claiming to be management. I regularly visit this establishment and I know he is not a manager he is maybe management of security that he was prepared with his speech for me and pretty much dismissed me and told me there was nothing else I could do and I couldn't speak to a management and I couldn't see the video and there was nothing else to be done and adamantly saying that I did not put my money into the machine I know for a fact that you can see very well with those cameras and I know they are lying.Business response
03/17/2023
We received your letter dated March 1, 2023 regarding an issue reported by ************************* #*******. We reached out to **************** directly and as of her visit on March 10, 2023 we believe her issue is resolved.
Thank You,
***************************
Director of Marketing
************* Hotel and Gambling Hall
1477 Casino Strip Blvd.
*************, ** 38664
Tel: ************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.