Business ProfileforKeith's Heating & Air Conditioning, LLC

A couple of years ago we were convinced by Keith's that we needed to replace our entire air conditioning system. We trusted them and took their advice, and replaced the entire air conditioning system with the one that they recommended that we install. When we had an air conditioning issue with our second unit not too long after, we naturally called them to get their opinion. They then said our second unit needed to be replaced. The guy who came out could not tell me why, or what was wrong with it, just that he knew for one hundred percent certain that it had to be a whole new system. Unfortunately, I was not at home that day and my husband trusted them, and allowed them to do the work. Both systems wreak when changing from heating/cooling. I don't mean a little musty smell at first use, I mean our whole house smells of mold for about a week after changing over the system every time. We've had our maintenance performed by them since. Only two years later our AC went out, so I called to make an appointment. The woman who answered the phone was rude when I called to let her know we were having an issue. The tech who came out this time was nice and my husband asked him to maintenance both units again, but we were then billed for not just a maintenance fee, but for repairing the unit they installed only two years ago and have done the maintenance for. The technician today told my husband that the "repair" was a common maintenance issue, so I'm not sure why it wasn't resolved last time or why it would not be included in the maintenance fee. After posting the review, they called and said the owner wants to "make it right" and they'd be happy to refund the charge for the repair (considering that they maintenanced the unit last and we were charged separately for the maintenance AS WELL TODAY), but they will ONLY refund the duplicate charge if we remove the Google review. So they admit it should be refunded, but refuse unless we remove the honest review of our experience.