Business ProfileforThe Joint Southaven

During 2022 I was a monthly subscriber to The Joint. It was quick and easy to come in. Always had at least 2 doctors, usually 3. January 223 I signed up for a pay up front plan, in the amount of $295. After signing up, the quality of care reduced; overnight the availability of doctors was reduced more than 50%. (Meaning only 1 doctor ever on property, and the doctor that I always saw was moved to a location not local to me, which was fine but wasnt replaced). Every time I would come in the front desk would inform me that only one doctor was available and by the way they have a new patient so it would be awhile before I could be seen. This would be acceptable if it wasnt a consistent situation that I would encounter. On or around Feb / March 2023, I came into the office to see a Doctor, I was again told that only one doctor is available and also had to wait sometime because yet again, a new patient. I spoke with whomever was at the front desk to discuss the issue. I discussed that the availability has been greatly reduced and in other words, it is no longer what I signed up for and would like to pay for what was used, but would like the remaining amount refunded. Front Desk informed me they would contact the manger and the manger would get back to me. I also mentioned I would be getting some skin surgery on my back and wouldnt be able to use anything in April and would like it paused for the moment. I came in on March 31st I believe and still no manger available to discuss and my plan was still active; luckily for me that no new patients were there but still only one doctor. Today, 28April2023 I went into the office to follow up and discuss yet again, and was told would forward to the manager. But still hadnt heard from anyone from the initial inquiry. I again informed them I was having yet another skin procedure / Surgery done on the afternoon of 28April2023 on my back and wouldnt be able to use the service for sometime. I again asked to at least be paused until this can be addressed officially. I received a telephone call from the front office individual and she informed me the manager said no. I asked that the manger contact me directly, as this is unacceptable as I have been very up front with the issues but still has yet to be resolved. Manager has still yet to contact me. I have attempted to contact the **************** and I am unable to reach someone. Going forward I believe it is acceptable to have the un-used amounts refunded back to my original payment method.