ComplaintsforSuper 8 Wyndham
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Complaint Details
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Initial Complaint
03/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Have scammed me and are scamming people having them book on a 3rd party booking site. When I tried to check in he said my reservation was for 2 days in the future. When I tried to change date he wouldn't let me when I try to get a refund nobody is responsible for it. My card was charged and I never stayed at the hotel.Business response
04/20/2024
To whom it may concern
she has booked room to third party website agoda.com that Super 8 does not have any control. Also, she has to make selection of date to make the reservation to check in on the date that she wants. also, she gets conformation email and text when you make reservations.
Sorry to tell her that she did not show up on the arrival date of 03/12/24 we charged her as NO SHOW because of that we cannot do refund.
please let me know if you need more info.
Thank you.
*****************
Initial Complaint
04/25/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Details will be in Word doc, not enough Character space. Thank you.I have filed a claim with my *************** however, it is still under review. If they decline my claim, I would like to pursue a refund directly from the business.Thank you for all you do in keeping consumerism as honest as it can be.Customer response
04/25/2022
See Attachment/File: Attachments
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.