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Complaint Details
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Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 12/22/23 my son was driving to *******, *********** for the Christmas holiday. When he got close to *******, **. his check engine light came on and his car was stuck in high gear. He was able to drive to Landers Nissan 13 miles away. Of course, this was a Friday and right before Christmas so the ** said they would look at his car on Saturday 12/23 or Tuesday 12/26. They told him they would get someone to drive it, get the diagnostic codes and then call him. Tuesday morning my son called, and ** told him that the whole transmission needed to be replaced and it would cost $4,800. He paid them and picked up 12/28 and drove back to *****. On 12/30 the check engine light came back on. After the 1st he took to ************************* Nissan. They told us that 1. There was an open recall on an electrical issue with the taillight that caused transmission issues indirectly. 2. The diagnostic codes were not directly related to the transmission, and they didnt think that the issue was the transmission in the first place. The ** at the ***** location called Landers and spoke with someone named *****. He pulled the paperwork and said that there was NO RECORD of any codes pulled. They replaced the transmission based off the details my son provided. They didnt look to see if there were any recalls either. ***** said the repair that needed to be done now would not be covered under the transmission warranty. The Tulsa ** called several times to try and talk to the general manager and he wouldnt call her back. I called twice and the second time I was able to talk to him about what had happened. He agreed to speak with Tulsa **. This took over a month and, in the meantime, I called Nissan Customer Affairs, I spoke with ***** who said I would have to work with the dealership directly. Case #******** Last month, the Tulsa ** and the Landers ** spoke, and the ** said the ** was extremely rude and would not deal or talk to her about any kind of resolution.Business response
03/07/2024
On December 22, 2023, at approximately 1148 hours Repair Order,hereafter referred to as **, ****** was opened at Landers Nissan ******************* The ** was opened documenting the customer, ***************************,concerns that the **** are staying 4000 **** at all speeds. The vehicle was taken into the service department to await diagnosis for the presented issue.The vehicle was diagnosed by a Certified Nissan Techician who retrieved the stored Diagnostic Trouble Code, hereafter referred to as DTC, from the vehicle.Upon review of the documents the only DTC present was pertaining to the transmission. The code present was P1588 for "G" sensor. Based on the testing and symptoms present at the time the technician recommended replacing the *** Transmission.
******* was contacting and advised of the results of the diagnoses. ******* approved replacing the *** Transmission. Upon completion of the work all concerns reported by the customer were corrected. There was no DTC found in the vehicle once the *** Transmission was replaced. The vehicle was picked up by ******* on December 28,2024.
Landers Nissan received a telephone call from a dealership at an unknown location inquiring about the repairs in early 2024. The Service Advisor, who was a female, inquired about the specific DTC found in the vehicle at the time the *** Transmission was replaced. At that time the information was not readily available. The Service Advisor began questioning why the taillights were not replaced in the vehicle. Nissan Service Bulletin NTB15-082, does recommend replacing the taillight on this vehicle when the vehicle has DTC Code P0705. At the time the vehicle was presented to ******** Nissan this code was not present. Therefore, the taillight would not have been replaced per the service bulletin.
At the time the vehicle departed from Lander's Nissan the vehicle and concerns presented for diagnosis and repair were corrected.
*********************
SERVICE MANAGER
LANDERS NISSAN
************Customer response
03/15/2024
Complaint: 21384529
I am rejecting this response because:
The details of what happened are not entirely accurate based off the invoice that we received and from what the agent was told when she called the service manager and spoke to the service tech. In addition, the service tech at ************************* contacted the Landers agent and is working on a resolution.
Sincerely,
*****************************Business response
03/18/2024
We fixed the issue with the car which was the transmission. The letter we provided covered everything we had about this issue.Initial Complaint
10/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was hired by GM BB as a front desk part time receptionist. I was asked to come in on Saturday, October 1, 2022, for training. The trainer, *, who was receptionist at Nissan Chrysler Dodge Jeep Ram created a hostile work environment for me during the training. Labor laws were not followed at this business as this job entailed working from 7:00 am to 7:00 pm on Saturdays. Personal deragatory comments were made to me by the trainee. Discrimination about my age and eyesight and not being able to see certain items on the computer was made by the trainee. I had a panic attack by 2:00. I was discouraged from leaving the computer so I could take medication for this medical condition, so I chose to leave the training. I went to speak with the General Manager at Landers Nissan, BB, on October 3, 2022. He wanted to discuss the situation on phone. I insisted on a meeting with him. He defended the trainee, verified there were no Labor law breaks for operators, and never stopped typing on his computer or gave me any solutions for me to continue my training with another trainee. Salesmen there are not allowed to leave on Saturdays for any type of break or lunch. This is a Hostile Work Environment who requires operators to sit at their computers and Salesmen to work on Saturdays with no breaks.Business response
10/31/2022
This is a disgruntled employee. She left mid shift without telling a manager. All employees are allowed a break on Saturdays.Initial Complaint
07/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I dropped my cat off at Lander a Miss an in ********* ** on Saturday, June 25, 2022, around 1 pm after a phone call telling me I didn't need an appointment. I called back Monday, June 27th all day to get an update to see if they had diagnosed my vehicle no one in the service department answered my call from 7 am-closing. I went up there on Tuesday to get an update and found out my car had not been seen. **** (the employee) hasn't been helpful at all at this point. He assured me that my technician was in today and would get me diagnosed. I didn't get an update until the next day stating that my coolant fan was out and that I would be called and informed if my part was in-store or if I needed to be ordered. I didn't hear from anyone so I decided to call Friday, July 1, and was told my part has been ordered. Lander's refuses to keep constant communication with me about my car, there is no urgency I've frequented this location twice in the past week their service department is not that busy. I've asked to speak with the manager and Vice President and have not received a call. There has been no resolution and urgency to fix my car or provide a comfortable experience.Business response
07/18/2022
We have spoke with *************************. Customer is happy at this time. We continue to work with our staff to make sure everyone has a great experience with our service staff.Initial Complaint
05/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My complaint is against Lander's Nissan Motors in *********, **. I sent my 2014 Nissan Rogue to this business on May 16, 2022, via AAA service tow, to be analyzed and repaired. At that time the vehicle would not start. I received a call from Landers ****************** stating the vehicle needed a Body Control Modular. I told them to go ahead with the repairs. I was told it would take a few days to get the part, this was after taking three days to check my the Vehicle out. I had to go on a business trip and was told the vehicle would be ready the following Friday, I didn't get a status report on my vehicle under May 25th, Before that there was no repair or maintenance ticket on the vehicle, or so I was told. I went buy the business in person to check on the status of the car on May 26, 2022. They told me the car was ready. I returned on that following Saturday to pick my vehicle up. I paid the repair ticket , which was over $1,200. I drove my vehicle home, which is approximately 75 miles from the business, parked it under my carport and went back to start the vehicle, and again the vehicle will not start. I immediately Called Landers told the service person and the service manager that the vehicle would not start, just as before. I was told they were closing on thirty minutes and there was nothing they could do. They would try to send a tow truck for the vehicle on Tuesday, May 31st. I have to heard from them. I also asked about a loaner car the service manager told me they did have any, then changed it to,"they didn't to loaner cars. When I call I can only get voice messages with no call backs. They did not repair my vehicle and will not talk with me about a resolution to this matter. I want my money back or vehicle repaired, as well as compensation for time missed from my work.Business response
07/06/2022
Landers Nissan will have our General Manager ******************************* call her tomorrow July 7, and get her car taken care off.Initial Complaint
11/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
-October 26, 2021 -$2,212.04 -Solve mass air flow sensor error -Labor overcharge, evasiveness, unprofessional customer service, issue unresolved -No, emailed regional manager after trying to resolve through dealership and Nissan Consumer Affairs. -R.O. #: ****** Attached is a full description of my Landers Nissan of Southaven, Mississippi experience; this has been emailed to the regional manager along with the attachments provided. Could not attach the video referencing the drivability of my vehicle on October 27th after pick-up, but was forwarded to regional manager.Business response
01/03/2022
Business Response /* (1000, 7, 2021/12/01) */ We have offered to relook at the vehicle with our Master Tech and MS ****** has decided against that option. Until we can relook at the car we cannot offer any refunds. We are just requesting to relook at car. **********Initial Complaint
09/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchase this car from Landers Nissan Southaven when I first got the car and tried to get tags they told me they need more information from the dealership but they will give them to me as a onetime and good faith they will send it in okay in June I want to try to get tags the state of Tennessee told me no they never sent the paperwork over and you can get tags now we are going into October still no tags and they can't or are not trying to help me or send the paperwork so I'm stuck with a car I can't get tags on and they don't have paperwork for please help me bad dealBusiness response
10/12/2021
Business Response /* (1000, 5, 2021/09/24) */ We certainly understand MS ******** complaint and we are working with the state of Tennessee to try to get this corrected. we have numerous emails going back and forth trying to get all the issues sorted out. if we do not have this resolved by month end we will get with MS Johnson to work out a solution that works for her and us.Initial Complaint
07/20/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
After visiting the business, writing letters to the owner/vp & service manager, and emailing the vp (he doesn't take phone calls), I am seeking your help in recovering my $644.48. This is a short summary of events:6/2 took car in to be fixed; gearshift was locked in park. No mechanic looked at the car. Service tech said I needed a new gearshift assembly: $435.83. 6/8 gearshift assembly was installed.$208.65. 6/21 gearshift became stuck in park again. 6/24 took car in to be fixed. Was told after a mechanic looked at it that it was not the gearshift assembly but instead a devise that tells the gearshift the brake is engaged. Was told this will be a recall on the car and couldn't be fixed until Oct/Nov. I asked for a refund of my $644.48 since that obviously wasn't the problem the first time. Was told I needed to talk to someone else, but no one will return my letters, emails, or take my calls. I am hoping you can help me. I am attaching my letter, timeline, and email correspondence.Business response
08/20/2021
Business Response /* (1000, 9, 2021/08/16) */ Landers Nissan will indeed reimburse MS. ******* for the $644.48. We apologize that this has taken this long as I thought this had been handled promptly. Landers will get a check cut and mailed to her on Aug 17, 2021. *********** Consumer Response /* (2000, 11, 2021/08/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received their check today for the total amount of my complaint ($644.48). Thank you so much for helping me.
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Customer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.