Customer ReviewsforMitch Wright Plumbing, Heating & Air

We had paid over $13,000 ++ for two new heating and ac systems, we have had problems from day one. Lots of promises but they never deliver. They were great when it came to a quote but down hill after that. We have had heating issues in the peak of winter where the heat would not work and ac issues in the peak of summer. They have come out over 9 times in the last 7 months. ***** the office manager is very rude and could care less about people. He talks down to you and does not try to accommodate any one. He told us we can live with the ac not working and 79 degrees is not bad in the peak of summer. This man should not have contact with customers. They also Installed things wrong multiple times including not having a place for us to replace the ac filter there is no filter housing available and again we were told this would be fixed and has not been. go with any other company !

We definitely do not like to hear you are having issues or have had issues for that we do apologize. We have looked over your file and have found that we have had a couple of issues with wiring and an external part from install that we promptly repaired. We are installing manufactured equipment with that said unfortunately sometimes things have issues. We have be there every time and have you scheduled to come next week and would have come sooner but since you are not in town we worked around your schedule. If i can do anything for you please let me know otherwise we will see you next week.

I was conned into signing up for their "club membership" 9 months ago for faster and discounted service. Service was to include them contacting me twice yearly for HVAC and plumbing maintenance. Hadn't heard a word from them so I called this morning to schedule HVAC maintenance. After 9 months of paying them monthly they told me they couldn't get to me until late July. I requested they cancel my "club membership" the refused and won't return my calls.DO NOT CALL THIS COMPANY.

************** was in your home 10/21/21 on three of your systems we have all signed documentation. Our office contacted you roughly 6 months after your winter visit to schedule your summer visit that's when tried to schedule you for mid july. We are limiting cleaning during extreme periods of heat so we can take care of customers with no air for safety reasons.

Single woman - overcharged for HVAC unit and even had to call them back due to cover all bent up - holding water and leaves Also asked them to look at plumbing. Kept telling me it was the septic tank - all plumbing to the septic has had to be replaced. Have pics to verify pipes were NONfunctional

Kathy P*******,
I have looked your review and the work that was performed by our company. First of all your estimate for a new HVAC system was not based on you being single. We provide each customer with more than one option and you selected the option that fit your needs. With your upfront approval we proceeded with the installation of your new system. On November 30th you called and let us know that the new rain shield we installed was holding water. Our company resolved this on 12/1/21.
Now about your concerns on the drain problems. We could not clear your drain line on the septic tank .Our Plumbing tech Dalton said you were going to have your septic tank pumped out. A second plumbing tech responded to your request to come out and check the drains again. We sent Chase and he came to the same conclusion. ! recommend again that you have your septic tank pumped out and then if there are further problems we will be glad to address them at that time. Just a reminder, we did not charge you for either of our plumbing techs for the work performed.
Should you have any more concerns you can reach me at (****************.
Sincerely,
Mitch Wright

Kathy P*******,
I have seen your review and have done much research on your account. First our company doesn't provide different estimates for different customers. We provide options for you to make the correct decision for you. You chose the option that fit your needs. After your approval we performed the work you approved. On 11/30/21 you called our company and were concerned about water and leaves collecting on your rain shield. On 12/1/21 we corrected the problem. Now to your plumbing concern. We had one of our plumbing tech's Dalton to look at your drain problem. He tried to clear clear the line to your septic tank, but this didn't correct the problem. He suggested you have your septic tank pumped out. You were having that work done.
At a later date you asked us to look at the problem again.We sent another plumbing tech to look at the drain problem. he suggested that you have your septic tank pumped out also. I think this is the next step in fixing the drain issue. There was no charge for any plumbing work we performed at your home. If you would like to discuss this issue further feel free to give me a call at your earliest convenience.
Sincerely,
Mitch Wright

Absolutely zero desire to contact business to discuss