ComplaintsforMidas Auto Service Experts

• Initial Complaint

  02/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In January of 2021 Midas in Tupelo Mississippi replaced the brakes pads, rotors and calibers both front and back on my Honda. In October 2021 I returned to Midas because of a noise in the back wheels. I was informed the back brakes and rotors needed replacing. Under the lifetime warranty I payed the labor. On January 24, 2022, I revisited Midas to inquire about a brake leak. I was informed the back caliber was leaking and the caliber, pad and rotor had to be replaced. I spoke with the general manager ***** who informed me that because of the recent work done under Midas he would have to limit how many times he would honor the lifetime warranty on the breaks, calibers and rotors due to possibly losing the agreement they had with their supplier. This contradicted the lifetime warranty. They did the work. They provided the parts and service. We had a contract. The contract clearly stated lifetime warranty. Nevertheless, ***** clearly wanted to put me on notice. ***** stated that he would honor the warrant this time but I would have to pay for labor and the caliber and that I would have to pay all or half up front. I agreed. I could no longer ride in a car with the possibility of brake failure. ***** stated that the parts would be ordered and would be ready within 24 hours. They would call me by January 25th and inform me to bring the car back. I never receive the call. Four days later, Friday, January 28th, I called Midas and was informed the parts were in and had been in for several days. I dropped my car off on Saturday the 29th of January. On Sunday January 30th I noticed the hub cap on the wheel they repaired was broken. On Monday, January 31st, I took my car back and informed the General Manager of my discovery. He attempted to accused me of breaking it to avoid the accountability of Midas. I asked for the customer service telephone number and the General Manager refused to provide that information.

  Business response

  02/09/2022

  My company provided warranty to the customers brakes and repaired her complaint on that matter. The customer then states my store damaged her hub cap. My manager looked at the damage and her rim has scuffs on it exactly where the hub cap it. It is consist with hitting a curb or something. Nothing we did would have damaged that wheel like that. My company is not at fault for her hub cap.

  This customer came into my store and slammed the front door that caused it not to shut properly. I have it on camera that shows her yelling and causing that damage to my property. 

  Sincerely,

  ** ***

  Customer response

  02/09/2022

   

   Complaint: ********

  I am rejecting this response because:

  I have a pictures that will not upload due to files being to large. If I need to submit them another way I will gladly do so. There are no scuff marks this is a clean break. Normal peeling from wear and tear has nothing to do with the break itself. Which is not consistent with hitting a curb. I had a mask on the whole time as asked repeatedly for the customer care number and it was never given. I returned in the store to try and find it posted on the wall of establishment nothing was there.  The door to their establishment has been consistent with shifting of their establishment for the past 5 years that I have paid them for services. I have multiple a witnesses to that account who also uses their services. I have also filed a complaint with their customer service center and still no response or reply in regards to this matter. I would like this situation to corrected on their behalf due to them  the hub cap. Which is clearly broken and not scuffed.

   

  Regards,

  ******** *******

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