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ComplaintsforNails Design, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This is a nail salon. I went to this location on 6/23/23 at 5pm i was next in line and the owner called me to her chair when her employee said can you get my client she wants to get ombre and i can get your client. i said i prefer to go to the owner but she insisted after I ask her multiple times had she ever done Powder. I notice that she messed up several times and i ask her can she fix she kept trying to fix it but the nail was still lifting. And she cut it even around my nail to make it look neat but it was still lifting but not visible by site. So when i got to the counter i kept looking at my nail because it did not appear to be resolve but i was hoping that it would atleast last a week so i paid $50 given that the owner has told me numerous of time it last up to 2 weeks and i am not the one to receive services and not pay or to cause a scene. i voice my dissatisfaction numerous of times in the salon. 3 days and 17 hrs apprx had passed by and 3 nails popped off just by me writing on my tablet and the other nails are visible lifting. I called the salon on 6/27 at 8pm but they were closed. i called again on 6/28 and the owner was not there. Call again and was told i would have to pay because sales are not eligible for repair or refund after you walk out door. Alot of people are in training in the shop and they are getting away with not properly performing the work to client. I am not a test dummy for practice. I am a paying customer who pay full price to receive less than the work i paid for. I would like for the owner to fix/repair my nails or to be refunded The remaining 4 of 7 nails are lifting from my nail
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.