Business ProfileforMr. Rooter of Tupelo

The technicians came to show us and tell us what was causing our toilets to overflow. They ran the camera down the pipe to show us and stated that they would have to come back to clear the pipes. The tech stated that it would cost $700 to bring the jetter back on Monday. We told him that we would think it over and call to reschedule if we decided to get the services done. However, when my husband walked them outside to get more information, the tech informed my husband that we owed $847 for the services that they performed that day (2 hours visit). They charged this fee without explaining why, the pipes had not been cleared and the toilets are STILL overflowing but we are out of $847. We called the company to voice out our concerns and yet nothing has happened to reimburse our money. Some technicians came back out to look at our pipes and still did not clear the pipes. For over two weeks, we have TWO toilets that can not be used but Mr. Rooter of Tupelo has $847 of our money. We want our money back. No services were done or completed to justify paying Mr. Rooter of Tupelo $847. Please help us to get our money back so we can get the help that we so desperately need to get our toilets back working.