ComplaintsforCannon Honda
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Complaint Details
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Initial Complaint
07/23/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
On 3/09/24 I purchased a used 2021 ****** Highlander from CANNON HONDA & with it I purchased the extended Service Contract from them for $2495.00 (84mo/100,000 mile) issued by OSI, **** out of Baton Rouge La.. On 4/13/24 I received a letter from OSI dated 4/10/24 stating that the service contract had been DENIED due to the wrong form had been filled out, that it needed to be a used vehicle form. They stated that the dealership had also been notified & I should hear from them within a few days, I Did NOT hear from them So I gave them more time & by 5/13/24 had given up & called OSI to see if anything had been done & they had not received any response from CANNON HONDA. so I called Cannon that day 3 times leaving messages & finally received a call back at 5:29pm. They said they would check into it. On 6/05/24 after not hearing anything from them I called OSI once again to check & still no response from CANNON HONDA so I called the Sales Manager @ 3:00pm & left a message. He returned my call @ 5:30 pm & discussed the *********** would take care of it. After not hearing anything by 6/19/24 I once again called ********** still had not heard from CANNON HONDA so I called the sales manager & left a message & he texted me at 6:22pm stating he had talked to a woman in their business office 2 weeks prior & she was going to correct the contract number & resubmit & that he would check with her the next day.Now here it is 7/23/24 I have still not received any word from OSI or CANNON HONDA, so I called OSI once again & they still have not gotten anything from the dealership. This is why I'm filling a complaint & no longer trust what I am being told by the Sales Manager. I would like a resolution to this problem or my money ($2495.00) refunded.. Your assistance in this matter would be greatly appreciated.Business response
08/12/2024
OSI Policy for *************************** has been processed and is now ACTIVE.
Have spoken with ******************** multiple times and he is happy. **** sent copy of OSI status showing it is active.Initial Complaint
12/07/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
On May 30,2022, I purchased an extended warranty from Honda. I provided a $1,000 deposit with monthly payments. However, I was informed on last month that my policy was canceled and could not be used unless I paid the extended warranty entirely . The issue I’m having is the dealership canceled my extended warranty without informing me and have yet to refund me the $1000 deposit. I was informed that Ms. **** would be processing the deposit as a return and it has not been done. Every purchase I have ever made with this business has led to bad paperwork and cost me time. I would like my refund.Business response
12/09/2022
The problem has been resolved. Ms. ***** is coming the the Nissan dealership Monday to pick up her check.
Initial Complaint
05/15/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I purchased a vehicle from this dealership and signed paperwork. I had to wait a month for the car to come in after being told it would be in within 2 weeks. Once the so called vehicle did come in, it was an entirely different vehicle with a different VIN number. So I had to sign new paperwork. During the month of waiting for this vehicle, the dealership sent in the paperwork to the company the car loan is through with the initial VIN number. I have fought back and forth with the dealership for 4 months now to get the corrected paperwork with the correct VIN number sent into the car loan company. I was assured by a manager that the situation was dealt with 2 months ago. The dealership now will not return the car loan company’s phone calls or mine in order to get this matter handled. I have been told by multiple people that this is not the first time the dealership has pulled this stunt.Business response
05/31/2022
I have been in communication with Mrs. ******** multiple times a week for the past two weeks. She was here yesterday, signing the document to get to her bank as they would not take the copy, we sent them. Also, myself and Finance Manager ***** have been in constant communication with her lender. All information was sent to the lender on multiple occasions. We have verified they received everything, waiting on them to process.
Customer was also comped a Free Maintenance plan and now understands the difficulties we have had getting in contact with her lender, as she tried to send them paperwork as well.
She is happy and we ALL hope to have this resolved soon.
Brady
***** *****
Cannon Motors
Vicksburg, MS
************
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.