ComplaintsforWells & Lahatte, Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/16/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
We paid in full for a refrigerator and delivery that we have yet to receive possession. The order was placed in may/June 2021. We were told 2 months at time of purchase for delivery and have inquired monthly since. We have spoken to them on multiple occasions and have been promised that “it’s on its way” or “it’s because of supply chain issues”. We have been more than patient, but our patience has ended. We are not pleased with this company and are suspect that we will ever get our refrigerator. We are ready to ask for a refund and file a complaint! We do not believe that this company is acting in good faith.Business response
05/31/2022
We have contacted our customer and tried to explain supply chain issues. We issued a refund to customer right away.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.