Business ProfileforWest Hill Auto

My hatchback stuck on a car I had recently purchased. I called, set up an appointment. I was told it would be fixed THE *** I TOOK IT IN. She also told me that they don't charge a diognosis fee to look at it. I took it in 4 days later. They didn't call me so I called them. I was told the hatchback wouldn't open because of a prior incident with a window being broke and glass being in the latch. I have only had the car 2 months so I one is was nothing I had done. Was told it would take a couple hours and they would call when it was done. She said it could be the next day. I was fine with that as I was of the next 2 days and didn't need the car. I called the next morning and was told that they now "don't have time now because we are backed up. Leave it with us and maybe we can get to of Thrusday. I said that wouldn't work as I needed it for work on Wednesday. We agreed to schedule it for the next week even though I had been promised it that day. I go to pick it up and was told that it was $47.50. I told them what I was told on the phone about no charge and it would be fixed and it's NOT so what is the charge as you did NOTHING to the car. **** the owner came out and had a bad attitude about it and said oh well. We charge. I paid and stormed out as I was mad about the entire thing. I get to my car, start it and the brakes light parking brake is on and now grinding. I go BACK in without even driving 15 feet. **** the owner refused to look at it or fix it. IT WAS NOT DOING THAT WHEN I DROPPED IT OFF. He told me to get the f*** of his property even though I wasn't sure it was safe to drive. He was rude, condesending and a total douche. to me. Now, I have to take it and pay for something that happened WHILE IN THEIR CARE. He is a *****, liar and theif. He should be responsible for fixing what they broke or paying for someone else to fix it. He's a business owner and should act accordingly!