ComplaintsforBozeman Ford Lincoln
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Complaint Details
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Initial Complaint
09/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had originally purchased a **** battery from Bozeman Ford in 2018 and the battery had a four-year warranty. On 07/31/20, I returned the dead battery to Bozeman Ford and they gave me a replacement battery along with a receipt, but they kept the original receipt from 2018. Around July 1, 2022 I tried to return the battery from 2020 to *********************** of Bozeman because it was also dead - Bozeman Ford was purchased by *********************** in late 2021 or 2022. I was told by ***************************** that they would only honor the battery under warranty if i had the original receipt from 2018. I explained to him that I no longer had the 2018 receipt, I only had the 2020 receipt where the battery in question was exchanged. He said that was not sufficient - he also told me that if I didn't like their service, I should go to **** in ****** or ********. He sent me to the **************** and they also told me they would not honor the warranty on the 2020 battery without the ********************************************************************************************************* where this was available to the public. I was able to find a copy of the original check written in 2018 for the original battery and they also said that was unacceptable in lieu of the receipt. I have proved the original battery was purchased by me from Bozeman Ford in 2018, I have proven that battery was replaced in 2020 due to it testing bad, but they still will not honor the warranty on this **** battery which is also testing bad. I am asking for your consideration to intervene in this dispute. The battery should be replaced, which will cost me $36.40 due to how much warranty should be left from the battery in 2020, which I am happy to pay - they are insisting I owe the full amount for a new battery. The warranty should convey regardless of originally buying it from Bozeman Ford or ***********************.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.