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Business Profile

Bank

First Interstate Bank

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for First Interstate Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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First Interstate Bank has 327 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 19 Customer Reviews

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    Review Details

    • stacey a

      Date: 10/07/2024

      stacey a

      Date: 10/07/2024

      Worst customer service I have ever received! I have been a customer for over thirty years account in great standing and treated me like I was doing something wrong by depositing a ****** check into my account which was also my business.

      First Interstate Bank

      Date: 10/08/2024

      Regulations require certain protocols with large deposits, but I will review your situation with the branch. Thank you for reaching out. 

    • Steven S

      Date: 01/17/2024

      Steven S

      Date: 01/17/2024

      Put stop payment with fib on three payments they let them go through and was out the money now have no money won't refund my money and allowed my mortgage company withdraw from my account putting me in a 500 dollar negative in my account worse bank I've ever banked with have a advance line of credit through them can't even get ahead of that to pay it off on top of that had fraud on my account 5 times and changed my debit card 3 times

      First Interstate Bank

      Date: 01/22/2024

      I am sorry to hear you aren't satisfied with the servicing of your accounts. The Red Oak branch continues to try to meet your needs so please contact them directly if there is more they need to be doing. 

    • Mk K

      Date: 01/16/2024

      Absolutely horrible customer service since they laid off their entire mortgage/construction loan department! Flat-out refusal to speak over the phone, they will only email, and there's awful communication with local branches. Do not get your loans or mortgages here!

    • Kelsey S.

      Date: 11/16/2023

      Kelsey S.

      Date: 11/16/2023

      Quite frankly I don't know where to begin. I was a loyal FIB employee for nearly 10 years and I am still an FIB customer with multiple accounts. As an employee we are set up with a ************** FSA with that we have access to tax-free funds to reimburse for child care which is a godsend in this type of market. However, I was laid off unexpectedly due to no fault of my own in June 2023 due to significant decrease in Mortgage production as a whole. I was provided the standard separation agreement (with the largest explanation going over non-competing/non-solicitation clause) but regardless, we were also provided documentation of what to expect with our Medical, Dental Vision, and PTO benefits. None of these documents explained anything about my FSA or HSA. To my surprise when I logged into the online portal to create a claim on my ********* care FSA it was gone. No account existed. Turns out the funds were forfeited back to the employer. I called FIB and they are "unable to help or amend the dates of the deadline". She did however say the information was available on Workday, an internal system used for pay/benefits (ha!). So in turn, I lose out on $1600 because FIB did not disclose that there was a deadline to claim any funds or else they were forfeited. You'd think they'd like to include that information on the separation agreement, but who am I to say? At a local level, I love the employees. As a corporation, shame on them. Seeing that "Integrity" is a big one of their values you'd think they would do right by the employees.

      First Interstate Bank

      Date: 11/17/2023

      Thank you for reaching out. I will review the issue and contact the reviewer privately if I need more information.

    • Eric A

      Date: 08/15/2023

      Eric A

      Date: 08/15/2023

      Terrible business banking. FIB does NOT operate like a community bank. Doesn't matter if you're a ************** ******* business trying to do good work. Bad service and zero flexibility.Moreover, the web interface is old and clunky. We were willing to overlook that in hopes of getting good service and supporting a local institution. So much for that.I have a personal mortgage loan with this bank x 7 years and thought that would create good faith in the banking relationship. Nope.

      First Interstate Bank

      Date: 08/16/2023

      We would like to connect with you about this and understand the details. Someone will contact you shortly. 

    • P. O.

      Date: 05/17/2023

      P. O.

      Date: 05/17/2023

      Watch for fees. I didnt use my account for a couple years and when I logged into online banking I found they have charged me $10/** for not using my account. Bank elsewhere

      First Interstate Bank

      Date: 05/18/2023

      ****************** thank you for reaching out. A banker will contact you to make sure we have up to date mailing address information. 

      P. O.

      Date: 05/22/2023

      Thank you for resolving this and crediting the fees back to my account.

    • Jorge A

      Date: 02/22/2023

      Jorge A

      Date: 02/22/2023

      For one month I didnt have insurance on my vehicle because of a confusion with my bank and declined payments. First interstate assigned an insurance for one month charging me over $1000. First they said it was $200 and today I called because they keep charging me and the person I spoke to said I have to pay o er $1000 for insurance for one month. Its a ridiculous amount for just one month.

      First Interstate Bank

      Date: 03/07/2023

      Thank you for sharing your feedback, it will be reviewed with the appropriate department.

    • Gayle T

      Date: 12/29/2022

      THE WORST **** IN THE ***** AREA. THEY TOOK OVER GREAT WESTERN ****, AND WILL PUT THE **** OUT OF BUSINESS. I CLOSED MY BUSINESS AND MY PERSONAL ACCOUNT AFTER MY DEBIT CARDS WERE SHUT OFF 3 TIMES. THEY WOULDN'T LET ME TAKE OUT $1000 ON MY DEBIT CARD WITHOUT SHUTTING MY CARDS OFF. WENT TO **** ON 93RD AND ***** AND SPOKE TO ****ER NAMED ***** TO TRY AND FIGURE OUT WHAT THE PROBLEM WAS AND HE COULDN'T EVEN RETURN A PHONE CALL TO ME. WORST CUSTOMER SERVICE EVER. BUT THEY DID OFFER ME A FREE SAFETY DEPOSIT BOX TO NOW CLOSE BOTH MY ACCOUNTS WITH OVER 100K IN THEM. CAN'T WAIT TO SEE THE *** THEY GO OUT OF BUSINESS. WOULD GIVE THEM A NEGATIVE 5 STAR REVIEW BUT I HAVE TO LEAVE AT LEAST 1 STAR TO POST THIS.

    • Pam B

      Date: 11/17/2022

      Pam B

      Date: 11/17/2022

      This bank took over for another in ***** ** and the surrounding areas. They WILL NOT post your payroll deposit on the day you are paid sometimes it's two days later. They will WILL NOT post transfers from checking to checking or savings to checking for up to 5 days!! It's MY money why are they holding it like that. 24 hour phone banking will give you a different balance in your account every hour of the day when NOTHING has changed. My husband's account has been hacked three times in just the five months they've been in business here. They cleared a check in July, then cleared it again in November. Still waiting for that money back. THIS BANK IS OPERATING JUST LIKE ***** FARGO!!!!

      First Interstate Bank

      Date: 11/28/2022

      We will research these issues and contact the client. Thank you.

    • Lori D

      Date: 11/16/2022

      Lori D

      Date: 11/16/2022

      Lousy cut rate service. The worst customer service in the history of mankind and that includes CenturyLink. Really don't know how they got to buy Great Western because they make great western look like ***** Fargo or another high class Bank

      First Interstate Bank

      Date: 11/16/2022

      We are sorry to hear that you have had frustrating experiences. Someone from a local branch will be contacting you to get more information.

      First Interstate Bank

      Date: 11/28/2022

      The Regional President has been trying to reach you and has been unable to connect. We would love to here from you when you have a moment to talk. Thank you.

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