ComplaintsforBig Sky Detailing and Cleaning Services
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Complaint Details
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Initial Complaint
04/30/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On April 27, 2023 I dropped my pickup off for a premium package detailing for the amount of ******. The time of drop off was 9am , pick up at 2:30pm. At 3:30 pm I contacted the owner who stated he was still working on the vehicle and that it would be done closer to 5pm. At 6pm(closing) I went to pick up my vehicle. The carpets had not been shampooed not had they been deodorized-the reason I had taken my vehicle in. The box was not cleaned nor was the floor mat to the back seat. I had the guy rinse off the mat to the back seat as I needed to get to another meeting. I soon realized after leaving and further inspection that the work I paid for was not done. My personal items had been stolen and not returned to the vehicle and my fuel tank was missing gas from it. I dropped off the vehicle at 1/2 a tank and it was down to a quarter. This who experience is upsetting. I trusted a professional business with good reviews and they took advantage of my time, money and vehicle. I do not recommend this business to anyone and a police report has been filed.Business response
05/23/2023
*************** to a complaint filed by ******************. I do not agree with this complaint as I have up loaded some video clips. She had her truck detailed on April 28th, 2023 I have proof of that date. I will allow you to have access to all our cameras to assure you I did my job. You can also see the conversations we had and that I was willing to fix anything. Also you can see in the video that I did not steal as well as I am seen cleaning all parts of her complaints. As far as the gas you can see that I had her truck running for about 2 hours well I had the heater on to dry the carpet after extracting them.
Thank you,
***********************;
hope to hear from you soon and as i said your more then welcome to have access to all my cameras for that day.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.