ComplaintsforRajeunir Black Caviar

• Initial Complaint

  03/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Date of Transactions--06.27.22 and 12.28.22 Amount Paid Rajeunir Black Caviar--$2,600.00 and $1,800.00 respectively Rajeunir committed to provide--life time warranty, free refills, 8 VIP facials, 4 body LED treatments, VIP facials for 2 friends, $1,000.00 store credit, $500.00 birthday credit and $250.00 anniversary credit Rajeunir has moved from its location at ************ in ********, has been in limited communication, and has not responded to requests for refills of skin care.Platinum Membership Certificate and both credit card receipts are attached.

  Business response

  03/28/2023

  We are so sorry to hear about your experience!
  Unfortunately,we are only the product manufacturer and are not connected to the independently owned and operated retailers that carry our brand. Therefore, we have no control over their policies.
  
  Contact the original retailer where you purchased the products to address this issue.
  
  Please let ** know if there is anything else we can assist with,
  
  Thank you
  Rajeunir Black Caviar Team 

  Customer response

  03/29/2023

   
  Complaint: 19624603
  
  I am rejecting this response because:

  Thank you for the information from Rajeunir Black Caviar "Corporate".  I understand from them that they have no control over the company where I purchased its product.  A company which goes by the "exact" same name.  My complaint is with Rajeunir Black Caviar in ********, *******.  Its contact information is *****************************************************************************; **********.  Telephone number ************.  I thought I had indicated the company in ********, ******* in my initial complaint, but maybe not.
  

  Thank you for any help you are able to provide to resolve my dispute with Rajeunir Black Caviar in ********, *******.

  
  Sincerely,
  
  *****************

  Business response

  05/06/2023

  Unfortunately,we are only the product manufacturer and are not connected to the independently owned and operated retailers that carry our brand. Therefore, we have no control over their policies.

  
  Contact the original retailer where you purchased the products at Rajeunir Black Caviar in ********, Montanato to address this issue.
  
  Please let ** know if there is anything else we can assist with,
  
  Thank you
  Rajeunir Black Caviar Team 

   

   

  Customer response

  05/09/2023

   
  Complaint: 19624603
  
  I am rejecting this response because:

  The Rajeunir Black Caviar my membership is with is located in the ************ in ********, *******.  ************************************************************************************; 59102-5650.  Although Rajeunir moved out of ************ in late February, I was told by *******'s management office (*****************************) that Rajeunir recently moved back into ************.  At the above address.

  Since Rajeunir is back in ************, I would be completely satisfied with Rajeunir honoring my membership.

  Thank you for any assistance you are able to provide.  

  
  Sincerely,
  
  *****************

  Customer response

  07/20/2023

  Good evening,
  
  Rajeunir will not fulfill its obligation to me unless I withdraw my complaint with BBB.  Therefore, please consider the matter resolved and close the complaint.  
  
  Sincerely,
  
  *****************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩