Business ProfileforBob Smith Lincoln Inc

I'm not even sure where to start:I'm a 21 year old woman with great credit 1. The biggest thing is that they were supposed to send in my payoff for my old car, didn't do so until I had called to remind them. Had told me that the payoff went through, I called the bank my trade-in was financed through they said it went through, and it still hit my credit, and there's a missing payment on my credit report. 2. While purchasing a $36k vehicle, they had tried to charge me for windshield insurance and gap insurance when I had stated that I didn't need either. I was able to remove the windshield insurance, but it was still charged with the gap insurance, ultimately walking out the door with a $40k car loan. 3. Trying to reach out to the finance department is the biggest struggle I've ever had; they'll send you to voicemail when they dont want to speak with you (I know because I hung up and called back immediately and he picked up the phone right away). They will avoid making contact with you, which in my opinion is extremely shady. 4. I had to individually handle every piece of paperwork that comes after purchasing a vehicle, from the payoff to getting the payments set up. I do not recommend this business at all, or at least proceeded with extreme caution.